SVP, Client Services and Account Management, CPS - Remote

Improve the lives of others while Caring. Connecting. Growing together.

Explore opportunities with CPS, part of the Optum family of businesses. We’re dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you’ll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide.

Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.

The Senior Vice President
- Client Services and Account Management ( SVPCAM) is responsible for developing, managing, and growing strategic relationships with the organization's clients across all business segments (Inpatient Pharmacy, Retail Pharmacy, Materials Management, Rehabilitation, Remote Services, Consulting, 340B, Staffing Solutions, and Software as a Service). This role serves as the primary point of contact for assigned accounts and is accountable for client satisfaction, retention, revenue growth, and execution of strategic account plans.

The Senior Vice President
- Client Services and Account Management (SVPCAM) collaborates cross-functionally with sales, operations, clinical, regulatory, product, and service teams to ensure clients receive exceptional support and realize maximum value from the organization's solutions and services.

This is a highly strategic and client alignment-oriented leadership role. This leader will play a critical role in ensuring our services exceed our mission of empowering healthcare organizations to advance the standard of care. The successful candidate will establish solid relationships with hospital and health system C‑Suite executives to achieve results inside client sites as well as across CPS.

The role requires a senior leader with solid executive presence, business acumen, and the ability to influence and work across multiple disparate client environments to achieve results. This leader will work closely across Organizational Leadership, Operations, Clinical, Regulatory, Finance, Technology, Legal, Business Development, Marketing, and Enterprise Teams to ensure company priorities are aligned to market needs, client expectations, operational feasibility, and enterprise growth objectives.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

• Serve as the primary relationship owner for assigned key accounts
• Develop trusted advisor relationships with executive stakeholders and decision-makers
• Conduct regular business reviews and strategic planning sessions with clients
• Proactively identify client needs, challenges, and opportunities for improvement
• Ensure timely resolution of client issues and elevate concerns when appropriate
• Track key account metrics and prepare executive-level business reviews
• Monitor account performance, client satisfaction, and key performance indicators

• Negotiate and draft contract amendments, extensions, and settlements to meet client expectations and company goals
• Respond to and work to resolve any client contract requests, concerns, complaints, or contract defaults
• Identify opportunities for revenue growth, contract expansion, and additional service adoption
• Closely track and ensure performance to contract requirements
• Proactively manage contract renewal and retention across…