Strategic Enterprise Customer Success Manager

Hacker One# Strategic Enterprise Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

Apply for this job View company

Remote from:
USASalary:
USD 141k–173k / yr Department:
Customer Support & Success Employment:
Full Time

Experience:

Senior Published:
29 Oct 2026

Apply before:
28 Nov 2026

Listing views:
109

Application actions:
6

Application toolkit## Make your next move.

Prepare your resume, explore your fit, and draft a cover letter for this opportunity.

AI Summary## The role, at a glance.

Hacker One is seeking a senior Customer Success Manager to own post-onboarding outcomes for a portfolio of complex, high-value enterprise and government customers. The role combines executive relationship management, security-program strategy, data-driven account planning, escalations, retention, and expansion support. The successful candidate will act as an expert advisor on Hacker One’s vulnerability disclosure and bug bounty platform while partnering closely with Sales, Product, and Technical Services.

This is a US-based remote position targeted to candidates near Austin, Boston, or Washington, DC, with occasional in-person connection described as part of the company’s flexible-work culture. Candidates need at least six years of high-touch B2B enterprise customer success experience and solid working knowledge of SaaS, cloud, and IT operations.## Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the job description.###

Job Complexity4/5

Easy Hard### Pace & Pressure4/5

Relaxed Fast-paced### Autonomy Level5/5

Guided Full ownership### Communication Load5/5

Independent Collaborative
** AI insight
** This is a strategic, senior-facing customer success role requiring ownership of complex security programs, technical discussions, escalations, and cross-functional initiatives. Success depends on translating program data into business outcomes while navigating ambiguous, high-stakes enterprise needs.## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)
Market rate**$157,000
** US market range (per year)**$135k–$185k
** 0 $ 203.50k
** AI insight
** The employer discloses a credible annual base-salary range of $141,000–$173,000 USD, with a midpoint of $157,000. Estimated US annual market pay for a strategic enterprise Customer Success Manager with cybersecurity and complex-account responsibilities is approximately $135,000–$185,000 USD; actual compensation may vary by location, security-domain depth, and variable or equity components.## Core skills

Skills and capabilities most closely associated with this opportunity.

Enterprise Customer Success Strategic Account Management Executive Stakeholder Management Customer Retention Customer Expansion Cybersecurity Vulnerability  Disclosure Programs Bug Bounty Programs

SaaSCloud Technologies Data Analysis Cross-functional Collaboration Escalation Management Program Management AI-powered Workflows
** Sample interview questions
** Opportunity details## About this role.

Hacker One is a global leader in Continuous Threat Exposure Management (CTEM) and the only solution provider that pairs the simultaneous trust of the Fortune 500 and the world’s largest community of security researchers to secure the AI-native enterprise. The H1 Platform unites agentic AI solutions with security researchers ingenuity to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems.

Through solutions such as agentic and human offensive security testing, AI red teaming, code security, validation, and remediation, Hacker One delivers measurable,…