Senior Manager, Commercial Solutions

Location: New York

Senior Manager, Commercial Solutions### Senior Manager, Commercial Solutions Apply:
New York, New York:
Remote:
Full time:
Posted Yesterday:
JR101164

Thank you for considering Progyny!

The Senior Manager, Commercial Solutions is a dedicated growth and solutions specialist responsible for leading new product expansion within existing client relationships. This role partners closely with Client Success Managers (CSMs), who remain the primary relationship owners, while the Commercial Solutions Expert serves as the deep subject matter and value‐storytelling expert for Progyny’s expanding product suite.

As Progyny’s offerings continue to evolve beyond the core fertility benefit, this role ensures that clients receive consistent, high‐quality solution storytelling, consultative guidance, and skilled commercial execution—without diluting the CSM’s focus on retention, renewals, and client experience.
** What you’ll do...**###
** Lead New Product Expansion
*** Own the end‐to‐end upsell motion for new products, from deep‐dive discovery through proposal, negotiation, and signed contract, in close partnership with the CSM.
* Develop and deliver compelling solution narratives using demos, client journeys, ROI frameworks, and industry benchmarks.###
** Serve as Product & Solution Expert
*** Act as a subject matter expert across Progyny’s expanded product suite, building deep mastery of features, outcomes, guarantees, and competitive differentiation.
* Translate client needs and pain points into tailored solution recommendations aligned to business goals.###
** Drive Commercial Excellence
*** Navigate pricing discussions, guarantees, objections, and contract terms with confidence and consistency.
* Coordinate with internal stakeholders (Finance, Legal, Product, Implementation) to ensure smooth deal execution.###
** Partner with Client Success
*** Collaborate closely with CSMs to ensure opportunities are well‐qualified, context is clear, and positioning aligns with broader account strategy.
* Maintain the CSM’s role as trusted advisor, allowing them to remain client advocates rather than sales owners.###
** Ensure Seamless Handoff & Feedback Loop
*** Lead structured handoff post‐contract, clearly documenting client commitments, success metrics, and expectations.
* Surface thematic client insights to inform product development, enablement, and go‐to‐market strategy.###
** Track & Optimize Performance
*** Monitor and report on pipeline health, conversion rates, deal velocity, and revenue impact to support continuous improvement.  
** About you...
*** 4+ years of experience in consultative B2B sales, commercial account expansion, or solution consulting, with a demonstrated track record of selling additional products to existing clients and meeting revenue or growth goals.
* Experience in sales, Client Success, or account management, with direct responsibility for growing existing accounts through discovery, opportunity qualification, proposal development, objection handling, pricing and contract negotiations, and closing expansion deals.
* Strong discovery and solution recommendation skills, with the ability to uncover client needs and connect product capabilities to business priorities.
* Clear, compelling communication, including experience delivering product demonstrations, presenting business cases, and explaining ROI to decision-makers.
* Experience partnering with Client Success or account management teams, owning the sales process while the CSM retains responsibility for the overall client relationship.
* Cross-functional collaboration, including working with Finance, Legal, Product, and Implementation to execute agreements and ensure a smooth handoff after signing.
* Pipeline management and forecasting skills,…