Sales Manager, Online

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Online Sales Full Time MN01, Chanhassen, MN, US

4 days ago Requisition

Do you want to work for a company where your co‑workers are co‑owners? We are 100% employee owned! Smartpress is a fast‑growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high‑quality printed products and world‑class customer service.

Not to mention our commitment to eco‑friendly practices and sustainable materials (“smart” is in our name, after all).

We’re looking for a Sales Manager, Online to lead and inspire our Online Sales team, driving the onboarding, conversion, and early‑stage growth of newly acquired online customers. In this role, you will own sales execution and the customer experience during a critical phase of the client lifecycle, serving as the vital catalyst that transforms new accounts into long‑term, high‑value partnerships.

Operating within a fast‑paced, high‑volume eCommerce environment, the Sales Manager will direct a team of 6–10 Account Specialists, championing team performance, revenue contribution, and top‑tier customer satisfaction. You will optimize onboarding workflows and partner seamlessly across Sales, Customer Experience, and Operations leadership to ensure smooth transitions and maintain world‑class service standards. Success in this role means fostering a high-performance sales culture, maximizing account conversion, and accelerating revenue growth through exceptional team leadership and customer support.

Monday through Friday, varying shift hours from 7:00 am - 4:00 pm, 8:00 am – 5:00 pm, or 9:00 am - 6:00 pm, with a minimum 3 days in office.

• a high school diploma or GED required; 4-year college degree preferred
• 5+ years of sales and/or customer service experience required
• 2-3+ years of sales leadership experience preferred

• strong leadership skills, with the ability to motivate and inspire team members
• excellent communication skills, both written and verbal, with the ability to build meaningful relationships with internal and external stakeholders
• strong analytical and problem‑solving skills, with the ability to leverage data to inform decision‑making
• the ability to transfer knowledge and effectively train others
• flexibility and productivity in a fast‑paced environment characterized by regular interruptions, all while maintaining a positive attitude

• lead, coach, and manage a dedicated team of account specialists driving onboarding, sales support, and early‑stage revenue growth for newly acquired online customers
• own overall sales performance and revenue contributions generated during the critical onboarding phase of the customer lifecycle
• drive year‑over‑year growth in Smartpress sales by ideating, implementing, and analyzing sales processes that capture a larger share of the customer’s print budget
• ensure seamless process execution to boost conversion rates, build customer confidence, and foster long‑term repeat purchasing behavior
• build a high‑performance culture by recruiting, onboarding, training, and actively developing account specialists through regular coaching and performance planning
• optimize lead management and onboarding workflows to guarantee rapid follow‑up and a world‑class customer experience
• track and analyze early‑life cycle metrics to spot trends, refine compensation plans, and uncover new opportunities for efficiency and…