Manager at Titan.ium Platform

Job Title:

Renewals Manager

Employer:

Titan.ium Platform
Job Type: Remote

Location:

United Kingdom
Salary/Rate:
Not Specified
UK Visa Sponsorship:
Not Available

Lead and manage the renewals and sales operations team, providing guidance, mentorship and support to ensure departmental targets and business objectives are achieved.

Improve renewal processes, sales workflows and operational efficiency to strengthen customer relationships and maximise revenue retention.

Work closely with Marketing, Finance, Product and Customer Success teams to ensure renewal strategies align with wider business goals.

Support customers and internal sales teams by providing guidance on service requirements, renewal options, pricing and competitive quotations.

Ensure renewal contracts are prepared, negotiated and completed accurately, on time and at full commercial value.

Oversee the management of Salesforce CRM, ensuring accurate customer records, effective opportunity tracking, proper document storage and reliable reporting.

Monitor renewal forecasts, sales performance, conversion rates and commercial trends to identify opportunities for improvement and business growth.

Promote a collaborative, customer-focused environment built on accountability, continuous improvement and mutual value.

• Manage, supervise and mentor direct reports, setting clear objectives and monitoring their performance.
• Review and improve renewal procedures, sales processes and departmental workflows.
• Coordinate with relevant departments to resolve pricing, contract and order-related discrepancies.
• Support the preparation and management of renewal quotations and customer contracts.
• Ensure renewal opportunities are properly recorded, monitored and managed through Salesforce.
• Maintain accurate sales reports, dashboards and forecasting systems to support business decisions.
• Analyse renewal performance, customer retention trends and conversion rates.
• Identify operational challenges and recommend practical solutions to improve efficiency.
• Ensure sales and renewal activities follow established company policies, procedures and best practices.
• Build strong working relationships with customers, colleagues and stakeholders across the organisation.

• Significant experience in Sales Operations, Renewals Management or a customer-focused business environment.
• A university or college degree in Business Administration or a related discipline.
• Strong working knowledge of Salesforce Sales Cloud, particularly Flow, Reports and Dashboards.
• Excellent communication, negotiation and persuasion skills, with a strong commitment to honesty and integrity.
• Strong analytical and problem-solving abilities, with excellent attention to detail.
• Ability to work independently, take ownership of complex tasks and respond effectively to competing priorities.
• Excellent written, verbal and presentation skills.
• Ability to communicate confidently with employees, managers, senior leaders and external customers.
• A proactive, results-oriented approach and the ability to work in a fast-paced environment.
• Strong leadership skills and a commitment to team development and continuous improvement.
• Good written and spoken English.
• Previous experience in the telecommunications industry is considered an asset.
• Opportunity to take on a leadership role within sales operations and renewals management.
• Professional development through collaboration with different departments and business stakeholders.
• Opportunity to develop expertise in Salesforce CRM, sales forecasting and commercial operations.
• Exposure to strategic decision-making and business performance improvement.
• Opportunity to mentor team members and contribute to departmental growth.
• Potential to build valuable experience in customer retention, contract management and revenue operations.

• Opportunity to take on a leadership role within sales operations and renewals management.
• Professional development through collaboration ...
• Opportunity to develop expertise in Salesforce CRM, sales forecasting and commercial operations.
• Exposure to strategic decision-making and business performance improvement.
• Opportunity to mentor team members and contribute to departmental growth.
• Potential to build valuable experience in customer retention, contract management and revenue operations.