Remote Account Manager - Enterprise Software

Our client, a leading global provider of enterprise software solutions, is actively seeking a highly experienced and motivated Account Manager to join their fully remote sales division. This is a key strategic role focused on managing and growing a portfolio of existing enterprise clients. You will be responsible for fostering strong, long-term relationships, understanding evolving client needs, and ensuring the successful adoption and expansion of our client's software.

Success in this role hinges on your ability to provide exceptional customer service, identify upsell and cross-sell opportunities, and act as a trusted advisor. We are looking for professionals who thrive in a remote-first environment, possess excellent communication and negotiation skills, and have a deep understanding of the enterprise software landscape. Your primary goal will be to maximize client satisfaction and retention, driving revenue growth within your assigned accounts.

This position offers the flexibility and autonomy of remote work, combined with the opportunity to work with a world-class product and a dedicated team. We are committed to providing our remote employees with the resources and support needed to excel, fostering a culture of collaboration and continuous improvement. This role is integral to Our client's mission of delivering outstanding value to its enterprise customer base.

• Manage a portfolio of enterprise accounts, acting as the primary point of contact for all client needs.
• Develop and execute strategic account plans to ensure client retention and growth.
• Build and maintain strong, trusted relationships with key stakeholders at all levels within client organizations.
• Identify and pursue opportunities for upselling and cross-selling additional software modules and services.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
• Collaborate with internal teams (e.g., Sales Engineering, Customer Success, Product) to ensure client success.
• Understand client business objectives and demonstrate how Our client's solutions can help achieve them.
• Negotiate contract renewals and expansions, ensuring favorable terms.
• Track account health, identify risks, and develop proactive mitigation strategies.
• Provide accurate forecasting for account revenue and growth.

• Proven experience as an Account Manager, preferably in enterprise software or SaaS.
• Demonstrated success in managing large, complex client accounts and achieving revenue targets.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Deep understanding of enterprise software solutions and IT landscapes.
• Ability to build and maintain strong, long-lasting client relationships.
• Strategic thinking and proactive problem-solving abilities.
• Self-motivated, organized, and able to manage time effectively in a remote setting.
• Proficiency in CRM software (e.g., Salesforce) and account management tools.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Experience working effectively in a fully remote environment.

• Competitive salary and uncapped commission/bonus structure.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Professional development and continuous learning opportunities.
• Access to leading enterprise software solutions.
• A supportive and collaborative remote work culture.
• Company-provided technology and resources for remote work.
• Retirement savings plan with company contributions.
• Flexible working hours within established guidelines.
• Opportunities for career advancement into senior management roles.