Remote Enrollment Counselor — Transform Student Journeys Job Orlando Florida USA,Sales

About Acceleration Academies

At Acceleration Academies, we believe in transforming the lives of students who have disengaged from traditional schooling to achieve their high school diploma through personalized, flexible learning and innovative educational practices, we empower young adults to earn their high school diploma tuition-free. Partnering with school districts nationwide, our dropout recovery and student re-engagement programs are supported by cutting-edge technology and a commitment to compassionate, impactful teaching.

Nationwide

Join Our Enrollment Counselor Talent Pipeline

We are building a pipeline of Enrollment Counselors to support future enrollment growth across our network. If you have experience in consultative sales, call center or telemarketing environments, admissions, or student services, we want to hear from you.

This is not an active opening. We recruit on an ongoing basis, and when a position becomes available that matches your experience and location, our Talent Acquisition team will reach out to connect.Enrollment Counselor positions are fully remote; candidates must reside in a state where Acceleration Academies is authorized to hire.

The Role

As an Enrollment Counselor, you will play a critical role in helping students begin their journey to graduation. Working remotely as part of our Marketing and Enrollment Team, you will guide prospective students and their guardians through the enrollment process with empathy, clarity, and efficiency. This full-time position is instrumental in helping Acceleration Academies achieve student enrollment growth objectives nationwide.

Key Responsibilities

Enrollment

Engage prospective students and families through inbound and outbound outreach, including leads generated through district partnerships and marketing channels
Apply a consultative, student-centered approach to understand student goals, address barriers, and support successful enrollment
Own the full enrollment funnel, managing prospective students from initial inquiry through their first day
Guide students through application steps, answering questions and providing clear direction at each stage
Clearly explain school structure, program requirements, pacing expectations, and student responsibilities
Partner with Document Processors to collect and verify required enrollment documentation
Maintain accurate, real-time records of all outreach and interactions within CRM systems
Consistently meet or exceed assigned enrollment goals and performance metrics

Lead Nurture and Engagement

Proactively follow up with prospective students to maintain momentum and meet enrollment deadlines
Identify and address barriers to enrollment by connecting students with appropriate solutions and resources
Motivate students who may lack confidence or have had challenging prior educational experiences
Hold supportive, honest conversations about life circumstances and the value of re-engaging with education
Collaborate with Document Processors, Registrars, and Academy Directors to ensure a seamless transition to the first day of school
Demonstrate strong time management and maintain an organized, well-prioritized pipeline

Advocacy

Represent Acceleration Academies with professionalism and enthusiasm in every student and guardian interaction
Promote the value of our mission and dropout prevention model to students and families
Support broader enrollment team objectives by taking on additional duties as needed

Performance Metrics

Lead-to-enrollment conversion rate
Lead response time (SLA adherence)
Total new enrollments per month
Daily task completion and adherence to contact strategies
Application completion rates
Student show/start rate

What We're Looking For

Education:

Bachelor's degree in Communications, Sales, or a related field preferred
Experience:

1 to 3 years of experience in telemarketing, call centers, or similar enrollment roles; consultative sales experience preferred
Skills:

Strong communication,…