Account Support Representative - K-12​/Public Sector Inside Sales

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FL, US

UDT is a national technology solutions provider that modernizes, connects, secures, and manages technology environments for commercial enterprises, state and local governments, and educational institutions. The trusted advisor to many of the nation’s top K-12 school districts and corporate leaders across a spectrum of industries including hospitality, health care, financial services and more – UDT offers one of the most robust suites of customizable, end-to-end technology solutions in the industry.

With a portfolio that spans IT managed services, endpoint lifecycle solutions, cybersecurity, networking, computing, cloud, connectivity, and voice services, UDT helps clients align technology with their most important business priorities – empowering insight-driven IT strategies that accelerate innovation, streamline costs, and reduce risk. Founded in 1995 and headquartered in Miramar, Florida, UDT has more than 400 professionals nationwide and growing operational facilities in Florida, Tennessee, Texas, and South Carolina.

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This is a full-time remote position. We strongly prefer candidates in or near Orlando, Florida, who can attend occasional in-person customer and team meetings.

Account Support Representative (ASR) - K-12/Public Sector Inside Sales & Quoting

About the role

As an Account Support Representative (ASR), you’ll be the quoting, ordering and pricing expert behind a senior Field Account Manager who supports one of Florida’s largest K-12 school districts. You’ll build multi-manufacturer device configurations and bundled quotes, keep contract pricing accurate, run the order process from quote to delivery, and serve as the customer’s day-to-day point of contact.

This is a sales support role, not a quota-carrying sales role. It’s a good fit if you enjoy accuracy, speed and owning the details that win and keep large accounts.

What you’ll do

Quoting, configuration and pricing

• Build accurate hardware configurations and bundled customer quotes across Dell, HP, Lenovo and Chromebook platforms, following best-practice configuration standards.
• Apply contract pricing so quotes comply with government and K-12 purchasing vehicles, such as state term contracts, NASPO and cooperative agreements.
• Identify applicable rebates and promotions to maximize gross profit (GP) on customer standards and transactional business.
• Create and maintain product bundles and customer pricing in our quoting tools, UDT eStore and UDT Hub.

Ordering and fulfillment

• Enter orders accurately in our internal systems and track them through delivery.
• Proactively tell customers about order status, backorders, delays and pricing changes before they have to ask.
• Handle initial return merchandise authorization (RMA) requests in Connect Wise.

Customer support and responsiveness

• Serve as the customer’s primary day-to-day contact for quotes, order status and product or pricing questions.
• Manage the shared quote and support queue so no request is missed. Acknowledge requests the same business day and meet established turnaround standards.
• Resolve issues at first contact when possible, and elevate to the Field Account Manager, RFP Team or vendor when needed.
• Track quote turnaround and response-time metrics.
• Act as second-in-command on the account when the Field Account Manager is traveling or out of the office.

Digital tools

• Help customers register for, navigate and order through UDT eStore and UDT Hub.

Growth

• Build product knowledge through manufacturer training and partner accreditations.

What you…