Senior Merchant Success Manager; Remote

Location: Remote - United States

Department: Merchant Success

As a member of theShip Bob Team , you will...

• Grow with an Ownership Mindset
  :
  
  We champion continuous learning and innovation.
  
  You'lltake on real problems,create tangible solutions, anddrive results that move the needlefor
  
  ShipBob,our merchants, and for your own professional growth.
  
  Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike:At Ship Bob ,leaders are accessible;feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed.
  
  We hold each other tohigh standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear
  
  Purpose:
  
  We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, , IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI

The Senior Merchant Success Manager (Sr.MSM) has a mission to provide a world-class experience to grow and retain Ship Bob’s enterprise and strategic merchants. They are constantly working to identify and understand their merchants’ unique needs and deliver exceptional value. A Sr. MSM aligns with Ship Bob’s more complex middle-market merchants who are expanding into new markets, diversifying their fulfillment, and scaling rapidly.

The Sr. MSM will need to be comfortable managing strategic business reviews, communicating both business and industry insights, and driving tactical account planning. Success for a Sr. MSM is building a positive team culture, being a merchant advocate, and aligning strategic relationships at the executive level to establish a trusted partnership and lasting results. This role reports to the Manager, Merchant Success.

• Work closely with internal stakeholders andteamleads tocontinuouslyimprovethemerchantexperience.
• Increase the average performance and KPIs of your customers’to ensurea world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance andidentifyopportunities or risks to helpadviseproactive countermeasures.
• Conduct business reviews and track merchant growth within
  
  ShipBobandidentifyareas for further expansion.
• Grow andmaintaintransparent and strategic relationships at all levels within your merchants.
• Additional duties and responsibilities as needed.

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desireto work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays &Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>>
• See Our High-Performing Culture >>>
  
  Check us out on Instagram ( @lifeatshipbob)

Ship Bob believes in transparency while providing a competitive total compensation package…