Senior Application Engineer

Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for 30 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.

EAC CULTURE:

POSITION OVERVIEW - A remote work model which the employee must currently reside in the USA, no relocation provided.

The Sales Representative is responsible for supporting the Sales department through lead generation and acquiring new logo accounts. This role focuses on qualifying inbound leads, prospecting into target accounts through outbound sales efforts, and generating qualified opportunities for the sales team.

The ideal candidate is highly motivated, relationship-driven, and skilled at communicating value propositions to prospective customers while maintaining strong collaboration with internal sales teams.

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

Product Demonstrations & Client Education

• Lead the coordination, preparation, and delivery of product demonstrations and mentoring sessions, including developing materials and managing logistics for remote delivery across various geographic locations.
• Ensure demonstrations and mentoring sessions meet or exceed established quality and effectiveness standards.
• Manage demonstration environments and supporting resources to maximize the effectiveness of client education.
• Deliver clear, engaging, and technically accurate presentations tailored to client needs, experience levels, and business objectives.

Technical Expertise & Professional Development

• Maintain strong technical knowledge of applicable PTC products and EAC services.
• Attain required technical certifications within prescribed time frames and attempt limits, as outlined in professional development plans.
• Continuously develop product knowledge, demonstration techniques, and industry expertise to strengthen client engagement and technical credibility.
• Identify opportunities to improve demonstration materials, processes, and technical learning resources.

Sales Partnership & Business Development

• Collaborate with Sales to develop demonstration scopes, schedules, and approaches aligned with client needs and sales objectives.
• Promote EAC services and PTC products during client interactions by connecting technical capabilities to customer challenges and business value.
• Contribute ideas and participate in revenue-generating initiatives for the Technical Sales team and Sales.
• Maintain regular communication with Sales team members and designated senior colleagues to support effective coordination and client engagement.

Peer Mentoring & Informal Leadership

• Serve as a technical resource for colleagues by sharing product knowledge, demonstration techniques, and effective client education practices.
• Provide constructive feedback and peer review of demonstrations, presentations, and mentoring materials under development.
• Support colleagues who are learning new content by sharing resources, offering guidance, and demonstrating effective approaches.
• Model professionalism, accountability, collaboration, and a commitment to quality in day-to-day work.
• Proactively identify opportunities to improve team effectiveness, share best practices, and contribute to a culture of continuous learning without formal supervisory responsibilities.

Client Service & Operational Excellence

• Respond to client requests professionally, using established procedures, escalation processes, and company resources effectively.
• Manage competing priorities, meet time-sensitive deadlines, and maintain high-quality work while balancing client and business needs.
• Communicate potential issues, risks, and resource needs promptly to the appropriate colleagues or leadership.
• Perform other duties as assigned to meet evolving business needs.

An equivalent combination of education, training, and experience will be considered.

Education & Technical Experience

• Two-year technical degree required; four-year technical degree preferred.
• Experience delivering software demonstrations, adult…