EverHealth - Account Manager, DrChrono; Remote

Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its Ever Pro, Ever Health, and Ever Well brands specializing in Home, Health, and Wellness service industries, Ever Commerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

Learn more at  We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:  Ever Health, a business within Ever Commerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive.

We serve 72,000 healthcare practices and counting.

Ever Health consists of five SaaS products;
DrChrono, iSalus, Collaborate MD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry.

DrChrono by Ever Health is seeking an Account Manager to own and grow a book of existing customer accounts. You will be accountable for renewal, retention, and expansion revenue by identifying customer needs, demonstrating the value of the DrChrono platform, and closing upsell and cross-sell opportunities across our product catalog. You will partner closely with our Customer Success and Support teams, who lead onboarding, training, and technical support.

This lets you focus on account growth, contract management, and long-term commercial relationships with healthcare practices. You will likely excel in this role if you are commercially minded, comfortable working toward revenue targets, and enjoy consultative conversations that create win/win outcomes for customers and the business.

• Account Growth & Revenue Own a book of assigned accounts and drive renewal, retention, and expansion revenue against monthly targets
• Proactively identify, qualify, and close upsell and cross-sell opportunities, including additional provider licenses, DrChrono Payments, AI Scribe, Updox, and integrations
• Conduct consultative account reviews to uncover customer needs and position product value, features, and pricing
• Deliver confident live product demonstrations of key platform functions, including scheduling, billing workflows (CPT/ICD-10 coding, fee schedules, billing profiles), DrChrono Payments, AI Scribe, and Health Gorilla integration
• Manage the renewal process, identify churn risk early, and develop retention strategies that protect and grow revenue
• Pipeline & Forecasting Build and actively manage a healthy pipeline in Salesforce, keeping opportunity stages, close dates, and notes accurate and up to date
• Forecast accurately using Salesforce forecast reports and dashboards
• Review account history, prior opportunities, and cases to inform account strategy
• Contracts & Commercial Terms Prepare and send agreements via Docu Sign, ensuring pricing, terms, and the authorized signer are accurate before sending
• Clearly communicate our Terms of Service, contract structure (12-month minimum term), and renewal and cost-change policies
• Customer & Cross-Functional Partnership Serve as the primary commercial point of contact for assigned accounts
• Respond to customer cases and emails promptly and professionally, within a 24-hour service level
• Partner with…