Call Center Agent Outbound

About Trade Mastermind Trade Mastermind is one of the UK's leading business education and coaching organisations, supporting thousands of business owners in developing, growing and scaling successful companies. Founded by BBC The Apprentice winner Joseph Valente, we provide business owners with the training, coaching, mentoring and commercial support needed to build more profitable, scalable and sustainable businesses. Operating from our 20,000 sq.

ft. Trade Mastermind University Headquarters in Peterborough, we are a fast-growing, ambitious organisation with a strong focus on commercial performance, customer success and continued growth. The Opportunity We are looking for an ambitious, target-driven Call Centre Agent to join our high-performing sales team in a full-time remote position . This is not a traditional call centre or appointment-setting role. We are seeking an experienced outbound sales professional who can take ownership of the entire sales journey, from initial contact and ticket sales through to building relationships and supporting clients throughout the event process.

Working with warm outbound leads, you will engage directly with business owners, introduce them to our £97 Discovery Day events and secure their attendance. You will manage your own client pipeline, maintain regular communication leading up to the event and work closely with our sales team to maximise opportunities. This is an excellent opportunity for a confident, commercially driven individual who thrives in a fast-paced sales environment, enjoys building relationships and wants to maximise their earning potential while working from home.

Key Responsibilities:

Conduct high-volume outbound sales calls to warm leads, engaging directly with business owners and decision-makers. Promote and sell tickets to Trade Mastermind's Discovery Day business training events. Take ownership of the full sales process, from initial contact and qualification through to event attendance. Build and manage a strong sales pipeline, maintaining consistent follow-up with prospective clients. Develop relationships with clients, ensuring they remain engaged and committed to attending their booked events.

Handle objections professionally, negotiate effectively and consistently work towards agreed sales targets. Maintain accurate CRM records, monitor daily KPIs and contribute to overall team performance. Work closely with the wider sales team to support business growth and client success. About You A minimum of 3 years' experience in outbound telephone sales or telesales. A proven track record of achieving sales targets and successfully closing deals.

Experience working in a high-volume calling environment with clearly defined KPIs. Strong communication, negotiation and objection-handling skills. The ability to build rapport quickly and confidently engage with business owners. Excellent pipeline management, organisation and follow-up skills. A competitive, self-motivated mindset with a genuine drive to achieve results. Comfortable working independently in a fully remote environment. Must have a reliable internet connection and their own laptop or computer suitable for business use.

Previous experience in B2B sales, telesales, event sales or business development would be advantageous. This is a full sales position rather than an inbound customer service or appointment-setting role. Candidates must be comfortable with outbound calling, sales targets and achieving performance-based objectives.

What We Offer £25,420–£30,000 basic salary depending on experience. Uncapped commission structure. OTE £45,000–£65,000 with additional earning potential based on performance. Commission on event ticket sales and attendance-related bonuses.…