Reservations & Sales Support

A unique opportunity available for a passionate candidate looking for flexible, part time work in the tourism industry.
We are a small but close remote team specialising in Australasian travel looking for someone to join our crew to assist with our growing business.
Although general day-to-day work responsibilities will be remote and working from home, ideally our candidate is based in or is willing and able to travel easily to Swansea on semi-regular occasions. However, applications are open to those outside the South Wales area.
Duties and responsibilities
 
* Part time – 25 – 30 hours per week
 
* Salary range – £22,000 – £25,000 per annum
Key focuses
 
* Handling day-to-day reservation enquiries within a shared inbox
 
* Processing bookings and general reservations duties
 
* Supporting our travel agent partners by providing excellent customer service
 
* Providing support to our Sales Manager with general sales duties and tasks including those listed below
Sales focuses
 
* Assisting with various marketing campaigns
 
* Creating and assisting with slideshow presentations
 
* Assisting with analysing sales performances and reporting
 
* Assisting with e-marketing duties
 
* Organising and collating internal resources and databases
 
* Assisting with back office and website management
Experience and qualifications
 
* Australian destination knowledge essential
 
* Asian destination knowledge desired
 
* Previous experience within the travel industry desired – including employment with travel agencies, tour companies and wholesale agencies.
 
* Previous customer service / reservations and/or sales administration experience desired.
 
* Experience with e-marketing, website and CRM platforms desired.
 
* Previous Hybrid / Remote work desired as self-motivation and ability to work autonomously are required skills
 
* Competence using platforms such as Canva to create presentations / marketing collateral desired
 
* Travel experience required – Australian travel experience essential
 
* Competence using Office 365 including Outlook required.
Working with the team
 
* Swansea / South Wales based, or willing to travel to Swansea on semi-regular basis.
 
* Liaise and work with colleagues via Microsoft Teams across various timezones.
Benefits
 
* Semi-flexible remote working in a small trust-based team.
 
* Experience working in a unique business within the exciting travel industry.
 
* Opportunity to grow within the company and expand duties in the future.
 
* Discounted travel opportunities within our destinations
Company culture
 
* We’re a small but passionate team working in an exciting industry with a wide range of partners and opportunities.
 
* We’re an Australian company operating in the European market for over 15 years
 
* Being a small team, we need people who are passionate and willing to work as a team which at times involves stepping in to cover a wide range of duties across the business.
If you love travel, are passionate about Australia and the Asia/Oceania region and have a desire to work within a small, remote and flexible company – we would love to have you join us!
Please contact us with your CV and cover letter to express your interest in applying