Business Development Representative; retail Remote
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Sales
Sales Development Rep/SDR, B2B Sales
Job Description & How to Apply Below
Hello!
We're x-hoppers, and we believe connected teams create better stores. Built for retail and powered by Wildix, our AI-driven platform helps store associates connect, train faster and serve smarter, so they can deliver the kind of in-store experience today's customers actually expect.
About Us…x-hoppers is on a mission to bring the communications revolution to the shop floor. Whether it's finding a product, answering a customer's question, getting a new hire up to speed or stopping shrink in its tracks, we put the right information in the right hands, at the right time.
Our platform brings together wireless headsets, voice-controlled AI assistance, smart call points, real-time analytics and 500+ integrations into one unified system, built specifically for the pace of modern retail.
We've got the best of both worlds: the agility of a fast-moving scale-up, with the stability of being backed by Wildix, a global UCaaS leader with nearly 20 years of experience in business technology. That combination is how we've gone from idea to award-winning platform in just a few years.
Today, retailers like Ace Hardware, Gas King, Heron Foods and Pro:
Direct trust x-hoppers to connect their stores across the US, UK and Europe. And the industry is taking notice, we've now won the Retail Tech Breakthrough Award two years running, along with Gold at the 2025 Merit Awards for Telecom.
We're not slowing down. New markets, new products, new integrations and new teammates (hopefully you!) helping us shape what retail looks like next.
If you've ever wanted to join a brand that's already proving itself but still has the energy, ambition and white space of something just getting started, this is your chance to make a real impact.
AboutThe Role …
x-hoppers is growing fast in the US, led by our program with Ace Hardware, the largest retailer-owned hardware cooperative. We are looking for a Business Development Representative based in the US to be the first voice our prospects hear. You will work every new North America lead: independent Ace store owners we meet at Ace conventions, inbound requests and event leads.
You will qualify them and book meetings for our Account Executives. In this role, speed and follow-up make the difference.
- Contact every new North America lead within one business day, by phone and email
- Qualify store owners and retail decision makers, and book meetings for our Account Executives
- Run the follow-up after each Ace Hardware convention, twice a year
- Join Ace conventions and other retail trade shows in the US
- Keep Salesforce accurate: stage, next step and outcome for every lead
- Work closely with our Account Executives, our UK BDR and our marketing team
- 1-3 years of experience as an SDR or BDR in B2B
- Strong phone prospecting and discovery skills
- A clear, friendly way of talking with business owners
- Organization and speed, also when 150-200 new leads arrive at once
- Experience with Salesforce or a similar CRM
- Based in the US, working Eastern or Central business hours
- You have sold to retailers, franchisees or independent store owners
- You know the hardware or home improvement channel
- You use AI tools for research, emails and call notes
- Make an Impact on the Future of Retail – Join a team revolutionizing the way stores operate through cutting-edge communication technology.
- Build a Brand, Leave a Legacy – This isn’t just a job; it’s a chance to shape the voice, culture, and story of a rising star in retail tech.
- Work with a High-Performing Team – We believe in trust, autonomy, and working with passionate professionals who drive real impact.
- A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel…
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