Service Selling Agent

POSITION OVERVIEW

Remote, work‑at‑home service selling agent. You will make outbound calls and provide inbound support, educating customers on new services and upselling appropriate options. This full‑time, on‑site role focuses on building relationships and driving sales for our client brands.

• Make outbound and receive inbound calls in a courteous, professional manner.
• Educate customers on available services and identify upsell opportunities.
• Listen actively to understand customer needs and recommend tailored solutions.
• Use internal systems to manage accounts and process service requests accurately.
• Research and resolve customer issues, coordinating with other departments as needed.
• Accurately document customer interactions and follow established procedures.
• Adhere to scripts, policies, and compliance standards.
• Maintain confidentiality and handle sensitive information responsibly.
• Escalate complex issues to supervisors or appropriate teams.
• Stay current with training, updates, and system changes.
• Meet attendance and scheduling expectations.

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to type 20+ words per minute.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong work ethic.
• Strong problem‑solving and conflict‑resolution skills.
• Customer‑focused, empathetic, and solution‑oriented.
• Ability to multitask and manage time effectively.
• Comfortable in a fast‑paced, evolving environment.
• Team‑oriented with strong interpersonal skills.

• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
• Experience in state or federal work environments.

• Paid Time Off and paid holidays.
• Incentives & rewards with cash bonuses and prizes.
• Health benefits:
  
  comprehensive medical, dental, and vision coverage after 60 days; MEC plans after 30 days.
• Retirement savings plans where available.
• Short‑term disability coverage.
• Life insurance options.
• Supplemental insurance for accident and critical illness.
• Career growth with internal promotion focus.
• Paid training.
• Casual dress code.

This job operates in a professional office environment. Employees will be largely sedentary, sitting or standing for extended periods while using a computer and telephone headset. The position also entails operating office equipment, moving objects, and may require lifting up to 40 pounds.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to background and security investigations, including fingerprinting.
• Must be willing to submit to drug screening.

Consistent with the Americans with Disabilities Act, MCI provides reasonable accommodations for qualified applicants and employees with disabilities unless undue hardship arises. Contact Human Resources for accommodation requests.

MCI embraces diversity and provides a discrimination‑free work environment. Employment decisions are based solely on merit and qualifications. MCI adheres to all applicable laws, including those protecting against discrimination based on age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex (including pregnancy), or sexual orientation.

MCI considers qualified candidates with criminal histories in a manner consistent with local and federal requirements.