Customer Success Manager

Our Carrollton, TX-based client is seeking a Customer Success Manager to drive customer outcomes across the full customer lifecycle, including onboarding, adoption, retention, renewal, and growth. This is a mostly remote, direct-hire position that will own multi-year success planning, executive alignment, advanced solution positioning, and cross-functional leadership.

$90K Base + Commission & Bonus (25-30% uncapped)

• Enjoy the flexibility of a remote work model (Texas-based preferred; monthly or quarterly on-site meetings in DFW)
• Medical, Dental, Vision Insurance with Flexible Spending Account
• Unlimited PTO
• Life Insurance, AD&D, & Supplemental Life
• Short- & Long-term Disability

• Own executive-level customer relationships, align solutions with business objectives, and lead long-range planning, demand forecasting, and roadmap strategy.
• Drive customer retention, renewals, account growth, and multi-year expansion opportunities while maintaining portfolio profitability.
• Lead discovery, solution design, customized demos, POCs, executive presentations, and ROI/value engineering.
• Manage high-impact escalations, cross-functional account teams, and governance, risk, and compliance requirements.
• Champion customer success stories and drive measurable customer outcomes through advanced solution adoption.

• Bachelor’s degree in business, accounting, information systems, or a related field or equivalent work experience
• Min 3 years in customer engagement, account coordination, sales support, or operations, preferably in a SaaS or B2B environment
• Proficient in Microsoft Excel, Word, PowerPoint, and Copilot
• Expert in disciplined usage of CRM
• Ability to triage issues, document accurately, and identify issue resolution
• Strong communication skills, including experience with C-level executives
• Proactively identifies trends, mitigates risk, and leads to complex issue discovery
• Ability to support international clients across multiple time zones and travel occasionally as needed.