Senior Analyst Reporting & Planning

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Relationship/Account Management Full Time Remote, IN, US

8 days ago Requisition

Salary Range: $80,000.00 To $ Annually

We are Waste Harmonics Keter, your partner in handling complex waste operations.

Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

The Relationship Manager is responsible for managing and growing a portfolio of strategic REIT customer accounts by developing trusted partnerships, delivering exceptional customer experiences, and identifying opportunities for long-term growth. This role serves as the primary point of contact for assigned REIT clients, ensuring operational excellence, contract fulfillment, and alignment between customer objectives and Waste Harmonics Keter's solutions.

The ideal candidate is a consultative relationship builder with strong REIT industry knowledge, business acumen, exceptional communication skills, and a passion for delivering measurable value to customers. REIT experience is required. This individual thrives in a collaborative environment and is motivated by driving customer success, retention, and revenue growth.

This is a fully remote position but candidate must reside in one of the following states:

AZ,CA,CO,CT,FL,GA,IL,IN,KS,KY,MD,MA,MI,MN,NV,NJ,NY,NC,OH,PA,SC,TN,TX,VA,WA,WI

• Manage a portfolio of strategic REIT customer accounts, serving as the primary point of contact for all relationship management activities
• Build long-term partnerships with REIT customers by understanding their business objectives and delivering proactive, value-driven solutions
• Drive customer retention by ensuring exceptional service delivery, responsiveness, and consistent account management
• Identify opportunities to expand existing REIT customer relationships through additional services, sustainability initiatives, and strategic account planning
• Lead regular business reviews with executive-level REIT decision-makers to communicate performance metrics, operational updates, and continuous improvement opportunities
• Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes
• Manage customer escalations and coordinate cross-functional teams to ensure timely resolution of service-related issues
• Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved
• Support contract renewals, pricing discussions, and account planning activities to maximize customer value and profitability
• Maintain accurate account documentation, forecasts, and customer activity within Salesforce and other business systems
• Stay informed of market trends, REIT industry developments, and sustainability initiatives to provide strategic guidance to customers
• Contribute to process improvement initiatives that enhance customer experience and operational effectiveness
• Mentor and support less experienced team members while fostering a collaborative and customer-focused culture

• Bachelor's degree preferred; equivalent professional experience will be considered
• 5–7 years of experience in account management, relationship management, sales, or another customer-facing…