Senior Travel Advisor​/Sales Consultant - Luxury Safari Collection Hybrid Lb

Kendrick Recruitment is searching for an exceptional, relationship-driven and commercially astute Senior Travel Advisor to join the Concierge Team of a prestigious, family-owned collection of six ultra-luxury safari lodges in the Sabi Sand Game Reserve - one of the most celebrated private wildlife destinations in the world. The Concierge Team is the personalised heart of this collection's guest journey - a small, deeply experienced group of travel specialists dedicated to crafting exceptional, bespoke African experiences for valued trade partners and their clients.

Beyond the bush, the team designs seamless journeys incorporating Cape Town, the Winelands, partner lodges, boutique hotels, private tours and exclusive flight connections. This is a senior, high-touch role for an advisor who thrives on genuine personal connection, handles complex multi-destination itineraries with precision and warmth, and understands that exceptional service is not a cost - it is a key driver of commercial success.

Please note:

This is a Cape Town-based hybrid position - 3 days in office and 2 days working from home, at the discretion of the manager and in line with workload requirements. Candidates must already be based in Cape Town.

• Minimum 5 years' experience in luxury travel, safari sales or high-end DMC operations - essential
• In-depth knowledge of South Africa's safari regions, Cape Town and the Winelands - essential
• Proven ability to design complex, multi-destination bespoke itineraries for discerning travellers
• Established relationships with international luxury travel advisors and DMC partners advantageous
• Commercially astute with a proven track record of converting enquiries to confirmed bookings
• Experience managing margins, allocations and inventory in a travel environment
• Warm; authentic and engaging communication style that builds genuine long-term trust
• Proficient in tour operating systems and Microsoft Office
  - Tourplan experience highly advantageous
• Excellent written and verbal English - additional languages advantageous
• Mature; calm and flexible approach to working hours across multiple time zones
• Meticulous attention to detail in itinerary design and documentation
• Passionate about Africa, conservation and meaningful hospitality
• Stable work history with contactable references and a cover letter outlining suitability

• Relationship Building & Trade Engagement
  • Build and nurture long-term relationships with guests, luxury travel advisors and DMC partners across key global markets
  • Represent the team with warmth, professionalism and a genuine desire to serve - becoming a trusted extension of each partner's own client relationships
  • Interpret preferences intuitively and adapt communication style to suit each advisor or client
  • Handle sensitive requests and high-pressure situations with maturity and composure
• Tailored Itinerary Design
  • Design highly personalised, multi-destination itineraries combining the collection's properties with complementary experiences across Africa
  • Incorporate private transfers, regional flights, boutique hotels, guided experiences and hidden gems that reflect the brand's ethos
  • Anticipate challenges proactively and find elegant solutions that maintain the standard of excellence
• Sales & Revenue
  • Convert enquiries into confirmed bookings through expert guidance, responsiveness and trust
  • Drive ancillary revenue through thoughtful upselling of extensions, flights and bespoke experiences
  • Manage margins, allocations and inventory in collaboration with reservations and revenue teams
• Coordination & Execution
  • Oversee the entire client journey from enquiry through to return home
  • Liaise seamlessly with lodge teams, operations, logistics and guest services
  • Ensure every element is documented, confirmed and delivered with flawless accuracy
  • Remain available and responsive across multiple time zones during travel
• Product Mastery & Brand Representation
  • Maintain expert knowledge of all lodges and partner products
  • Conduct regular site inspections and contribute to product and sales strategies
  • Represent the brand at luxury travel events, training sessions and webinars

• CTC: R50,000 to R60,000 per month (DOE) - all-inclusive package
• Medical Aid: 50% employer contribution included in CTC
• Provident Fund: 7.5% employer contribution including insured risk benefits (life and disability cover) included in CTC
• Hybrid…