Bilingual Legal Intake Closer

At Attorney Assistant, we help law firms manage the work that keeps cases moving and clients supported, including intake, follow-up, administration, legal support, and operations.

Through Staffline and Frontline, formerly known as Intake
360, we provide dedicated staffing and 24/7 live intake support for U.S.

-based law firms. Our team helps firms respond faster, stay organized, and build reliable support systems around their daily work.

We're growing our remote team and looking for reliable, skilled professionals who want to build long-term careers supporting law firms.

Overview

We're hiring a Bilingual Legal Intake Specialist with strong sales and closing skills to support a U.S.

-based law firm.

In this role, you'll communicate with prospective clients in English and Spanish, qualify inquiries, handle objections, follow up with leads, and help convert qualified prospects into signed clients.

Sales and closing ability is essential. Prior legal intake experience is preferred but not required.

Key Responsibilities

• Handle inbound and outbound calls with prospective clients in English and Spanish.
• Qualify leads by gathering information, assessing legal needs, and determining whether inquiries meet the firm's criteria.
• Build rapport, address concerns, overcome objections, and guide qualified prospects toward becoming clients.
• Explain the consultation and engagement process, discuss fees when applicable, and assist with agreements and client sign-ups.
• Follow up with unsigned, unretained, and unresponsive leads through phone, email, SMS, and approved communication channels.
• Maintain accurate CRM records, track lead activity, and follow established intake procedures and conversion goals.

Required Skills and Experience

• Fluent in English and Spanish
  , with strong spoken and written communication skills.
• Sales experience or demonstrated closing ability
  , including lead conversion and objection handling.
• Experience in sales, customer service, intake, call center, BPO, or a similar client-facing role.
• Confidence handling phone conversations, qualifying leads, building rapport, and guiding prospects toward decisions.
• Strong organization, active listening, attention to detail, and consistent follow-up skills.
• Comfortable using CRM systems, maintaining accurate records, and working independently in a remote environment.

Preferred but Not Required

• Legal intake experience supporting U.S.
  
  -based law firms.
• Experience with retainer agreements, client sign-ups, or legal lead conversion.
• Familiarity with legal intake software or case management systems.

Schedule and Benefits

• Schedule depends on client needs and typically falls within U.S. time zones.
• Must have a reliable device, stable internet connection, and quiet remote work setup. Equipment will not be provided.
• PTO, referral incentives, and bonuses where applicable.

How It Works

This posting is for a current client hiring need. Candidates who meet the role requirements will be reviewed based on their experience, communication skills, availability, and alignment with the client's needs.

Applicants may also be considered for similar opportunities with Attorney Assistant based on their qualifications, experience, availability, and client requirements.