Senior Manager, Customer Account Executive - U.S. Air Force Sustainment; Remote

Date Posted:
Country: United States of America
Location: US-WI-REMOTE
Position Role Type: Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type: None/Not Required
Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Job Description:

Customer Account Executive - U.S. Air Force Sustainment

The Remote Account Manager serves as a trusted partner to U.S. Air Force sustainment organizations, ensuring exceptional customer experience, mission-aligned support, and long-term account growth. This role requires deep customer affinity with USAF stakeholders, strong knowledge of Air Force sustainment operations, and the ability to build meaningful relationships across logistics, readiness, and operational communities.

• Serve as the primary customer interface for U.S. Air Force sustainment accounts, delivering responsive, high-quality customer service and support
• Build and maintain strong relationships with USAF end users, program offices, sustainment wings/commands, and supporting OEM/contractor teams
• Drive customer satisfaction by understanding mission requirements, identifying gaps or challenges, and coordinating timely resolutions across internal teams
• Lead account management activities including forecasting, opportunity identification, pipeline development, and contract follow-through
• Support sales growth by presenting solutions that enhance readiness, sustainment efficiency, and lifecycle performance
• Collaborate closely with engineering, logistics, product, and operations teams to ensure customer needs are prioritized and accurately represented
• Monitor program health and sustainment metrics, proactively addressing issues that may impact performance or customer trust
• Conduct regular in-person and remote briefings, reviews, and touchpoints with USAF partners to maintain visibility and alignment
• Maintain accurate records of customer interactions, requirements, opportunities, and risk areas
• Ensure compliance with all DoD, USAF, and corporate policies related to ethics, security, and information handling

• Develop and maintain customer sales forecasts and achieve customer segment orders/sales plans for Spare Parts, GSE, MRO, and Strategic Long-Term Agreements
• Lead the CAE team to ensure continued marketing/selling of Collins Aerospace aftermarket products and services to assigned customers
• Identify business opportunities and develop strategies for achieving business objectives
• Support the CAE team and engage to ensure successful proposal activities and negotiations to closure
• Manage the customer segment strategy by understanding the marketplace and competition; identify, develop, and execute initiatives to maximize market sector sales and margin growth (protect and grow). Develop short-, medium-, and long-term strategies to protect and grow the market
• Understand the customer's organization, culture, structure, key decision-makers, and decision-making process. Maintain detailed market sector analysis including products, customers, market trends, fleet sizes, etc.

• Provide recommendations to support repair, spares, and inventory forecast/planning and corporate strategy initiatives
• Manage positive business relationships with assigned customers
• Drive Customer Satisfaction results
• Own the Aftermarket customer interface for Collins Aerospace Defense sustainment customers
• Facilitate resolution of customer satisfaction issues leveraging Customer Service groups and product-line program management
• Lead Business Reviews and Executive visits as required
• Maintain Executive briefing documents and strategy materials for assigned…