Principal Relationship Management and Business Development Manager; Remote-Eligible

Principal Relationship Management and Business Development Manager (Remote-Eligible)### Principal Relationship Management and Business Development Manager (Remote-Eligible)
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Riverwoods, IL:
US Remote:
Full time:
Posted Today:
R1005387

Principal Relationship Management and Business Development Manager (Remote-Eligible)
Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for our Global Acceptance LAC team International Markets - Americas team. In this hands-on individual contributor role, you will support day-to-day partner operations and coordinate directly with regional Acquiring and Payment Enablement, and Merchants partners to maintain and grow Discover Network acceptance in the Caribbean & Central America.

You will focus on account coordination, pipeline tracking, merchant acceptance monitoring, and operational execution for regional Network Participants.  
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* Key Responsibilities:

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* ** Account Coordination & Partner Support:
** Serve as the primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs
* ** Tactical Pipeline Execution:
** Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets
* ** Territory Planning & Prospecting:
** Work with manager to develop territory/prospect plan, engage processor partners to develop  prospect and lead generation
* ** Acceptance Monitoring & Reporting:
** Track merchant acceptance metrics, pull transaction reporting, and highlight acceptance gaps, terminal issues, or routing anomalies to optimize processing performance
* ** Event Support & Representation:
** Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on incoming merchant or partner leads
* ** Partner Performance Tracking:
** Review routine partner volume metrics, identify operational roadblocks or settlement issues, and escalate performance risks to team leadership
* ** Contract Administration:
** Coordinate contract terms, amendment workflows, and agreement documentation for both new and existing partner accounts
* ** Vertical Acceptance Support:
** Help drive acceptance campaigns across core regional merchant verticals, including Airlines, Hotels, Restaurants, Retail, and Travel Operators.
* ** Lead Generation & Research:
** Research and identify potential acquiring partners, ISOs, gateways, and ATM networks in uncovered or underserved territories across Card Present (CP) and Card-Not-Present (CNP) channels
* ** Implementation & Launch Support:
** Assist partners through the operational and technical onboarding stages for new payment capabilities, product features, and marketing assets
* ** Compliance & Governance:
** Ensure all partner onboarding and ongoing account activities comply with Anti-Money Laundering (AML), KYC, and Enhanced Due Diligence (EDD) standards
* ** Market Tracking:
** Gather local market feedback, competitor activities, and merchant trends, providing structured summaries to senior team members
* ** Core Competencies & Execution:
** Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results through others while delivering superior service to partners
* ** Travel:
** Willingness and ability to travel up to 30–40% of the time across the region  
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* Basic Qualifications:

*** High School Diploma, GED, or equivalent certification
* At least 4 years of client management, sales support, business development or operational partner management experience…