Travel Agent , Associate Retail

Craft unforgettable domestic and international travel experiences - cruises, land tours, flights, hotels, and more. Use your personal travel experiences to inspire and guide clients. Build long-term relationships, turning first-time clients into loyal travelers. Leverage AAA’s established travel strategy to maximize success and achieve your sales goals. Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.

Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card. Resolve client concerns under management guidance. Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Whether you're new to the industry or an experienced pro, we invest in your success with expert-led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Retail Travel Agent role. Beyond that, we also offer a Senior Retail Travel Agent level, providing continued opportunities for professional development.

• Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
• Paid Educational Trips:
  Explore destinations firsthand and build your expertise.
• No Sundays:
  Enjoy a consistent schedule with Sundays off!
• Convenient
  
  Hours:
  
  Monday to Friday, 9AM to 6PM, and Saturday, 9AM to 2PM (37.5-hour work week).
• Location Address: 1376 Town Square Blvd. NW, Roanoke, VA 24012

Base Salary:
The starting base compensation for this position is $14.73 to $20.50 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

Monthly

Incentives:

This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.

Paid Time Off: 3+ weeks accrued in your first year.

Full Benefits Package:
Medical, dental, vision, retirement plans, and more.

• Education:
  
  High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience:
  
  At least 1 year of retail experience required.
• Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Skills:
  
  Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications:
  
  Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.
• Satisfactory Background:
  Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Sales Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment…