ELIXIR Strings Customer Success Partner - eCommerce Americas

Ready to help guitarists everywhere discover and experience better strings? ELIXIR Strings is seeking a Customer Success Partner - eCommerce Americas to accelerate profitable growth across Amazon, marketplaces, pure-play eCommerce, specialty music retailers, and omnichannel partners. In this role, you'll own the growth agenda across key digital customers in the United States while helping expand our eCommerce business across Canada and Latin America.

You'll turn strategy into action-strengthening customer partnerships, improving the digital shelf, identifying opportunities in the data, and mobilizing teams to deliver measurable results.

We're looking for an eCommerce leader who understands that winning online requires much more than managing an account. You see how search, content, merchandising, pricing, promotions, reviews, availability, retail media, conversion, analytics, and emerging AI-powered shopping experiences work together to influence what consumers discover, consider, and ultimately purchase. You combine commercial instincts with analytical problem-solving and practical execution, and you enjoy working collaboratively using LEAN principles to identify opportunities, simplify what matters most, and continuously improve performance.

Your leadership and influence will be critical to expanding ELIXIR's digital footprint, deepening partnerships with key eCommerce customers, building repeatable growth playbooks, and positioning ELIXIR to win as digital commerce continues to evolve. If you're energized by eCommerce, data, technology, consumer behavior, marketplaces, and growth-and you have a genuine passion for music-join us in shaping the next generation of ELIXIR Strings, a W.L. Gore & Associates business.

This is a remote position, and you can work from home in most locations within the United States. Candidates located within driving distance of Amazon in the Seattle area preferred.

• $137,000 - $164,000 per year
• Roles above $150k are eligible for the variable pay program each fiscal year, based on defined business performance metrics.
• Factors considered in extending an offer within this pay range include (but not limited to) education, experience, knowledge, skills, and abilities.
• Medical, Dental and Vision benefits effective on Day 1 of employment! We offer a comprehensive total rewards package, including competitive benefits. More details are available at

• Own revenue, profitability, market share, and growth across assigned eCommerce platforms and strategic retail partners. Develop annual and quarterly growth plans and joint business plans focused on assortment, launches, pricing, promotions, visibility, conversion, and marketplace expansion.
• Build deep strategic relationships with key digital customers—including Amazon, specialty music retailers, marketplaces, pure-play eCommerce, and omnichannel partners—to understand customer priorities, identify barriers to growth, and position ELIXIR as a strategic growth partner rather than simply a supplier.
• Win the digital shelf by optimizing product content, imagery, assortment, search visibility, ratings and reviews, pricing, and availability. Establish retail-readiness standards and ensure new products are eCommerce-ready from launch.
• Turn data into action by analyzing sales, traffic, conversion, search, market share, pricing, inventory, advertising, and profitability. Develop dashboards and scorecards, identify growth opportunities, and use insights to continuously optimize business plans and performance.
• Develop a test-and-learn approach across content, pricing, promotions, search, retail media, and digital merchandising. Define and monitor key performance indicators and take action to…