Customer Retention Specialist - State Farm Agent Team Member

• Remote Position
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

Fully Remote | Full-Time | Customer Retention & Inside Sales

Agency Office: 756 Graham Road, Cuyahoga Falls, OH 44221

Meghan Mac Donald State Farm is seeking an experienced State Farm insurance professional for a fully remote Customer Retention Specialist position. You'll help existing policyholders with their insurance needs while proactively identifying opportunities to grow accounts through needs-based inside sales.

This is not a service-only role. Customer care and retention are essential, but you will also be accountable for cross-selling, closing in-book sales opportunities, and meeting established production goals. We need someone who already knows State Farm modernized systems and can work independently in a remote setting.

• At least one year of prior experience working in a State Farm agency.
• Active Property & Casualty and Life & Health insurance licenses.
• Documented, verifiable insurance sales production.
• A positive professional reference from a former State Farm agent.
• Strong familiarity with State Farm products, workflows, and agency systems.
• Ability to work independently, stay organized, and meet goals remotely.

• Assist existing customers with policy changes, billing questions, renewals, coverage questions, and account updates.
• Provide empathetic support with claims-related inquiries and coordinate appropriate follow-up.
• Conduct proactive policy reviews and customer outreach to strengthen retention.
• Identify coverage gaps and recommend suitable Auto, Home, Renters, Life, and other insurance solutions.
• Transition service conversations into inside sales, cross-selling, and household expansion opportunities.
• Confidently ask for the business, follow up on quotes, and close sales.
• Meet established sales activity, production, and customer retention goals.
• Maintain accurate records and communicate effectively with the agency team.

You are customer-focused, confident on the phone, comfortable discussing additional coverage, and motivated by measurable results. You take ownership of follow-up, know how to balance service quality with sales performance, and don't need constant supervision to stay productive.

• 100% remote position for an experienced, fully licensed State Farm professional.
• Opportunity to combine meaningful customer service with inside sales production.
• Established customer relationships and opportunities to grow household coverage.
• Collaborative agency environment with clear expectations and performance goals.

Meghan Mac Donald State Farm is an equal opportunity employer committed to creating a welcoming and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

This is a remote position.