Account Manager - Merlin ERP

Aptean is looking for an outstanding Account Manager to join our Merlin ERP sales team in the UK. Merlin is Aptean’s long-established ERP solution serving distribution, merchanting and wholesale businesses across the UK and Ireland. It is a strategically important product line with a loyal customer base and a strong growth focus around new customer acquisition, solution expansion, SaaS adoption and AI.

In this role, you’ll manage and grow a portfolio of existing customers across the UK. You’ll focus on strengthening customer relationships and retention, supporting SaaS migrations, AI Adoption and identifying new revenue opportunities through upselling and cross-selling.

• Manage and grow a portfolio of existing Merlin customers, with a particular focus on AI Adoption and SaaS conversions.
• Build strong, long-term relationships with key stakeholders and decision-makers, acting as a trusted commercial partner.
• Identify and develop growth opportunities within existing accounts, with a strong focus on SaaS migration, upselling, and cross-selling additional Aptean solutions and AI-based products.
• Develop and execute strategic account plans that drive revenue growth, customer retention, and long-term account value.
• Own the full sales cycle for expansion opportunities, from identifying customer needs and building the business case through to negotiation and contract closure.
• Proactively manage renewals and identify potential churn risks, working closely with internal teams to strengthen customer retention.
• Act as the main point of contact for your customers, partnering with Customer Success, Support, Presales, Product Management, and other internal teams to ensure a positive customer experience.
• Maintain an accurate sales pipeline, forecasts, account plans, and customer information in Salesforce.
• Monitor customer health, product usage, and satisfaction to identify expansion opportunities and potential risks at an early stage.
• Work closely with Product and Marketing teams to keep customers informed about relevant product developments, roadmap updates, and new capabilities.
• Represent Aptean in customer meetings, on-site visits, and relevant industry and trade events.
• Consistently work towards quarterly and annual sales targets across upsell, cross-sell, and renewal business.

• Minimum of two years’ experience in software or SaaS sales.
• Proven experience selling ERP, software or SaaS solutions into SMB or mid-market organisations.
• Background in distribution, wholesale, merchanting, logistics, or manufacturing is highly desirable.
• Experience managing existing customer accounts and identifying sales opportunities.
• A proven track record of successfully managing renewals and retention while generating additional annual recurring revenue (ARR).

• Dynamic, and fast-paced work environment
• Pension plan,
• Life assurance,
• Income protection scheme,
• 25 days holiday + bank holidays,
• Remote working model in the UK.

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over
10,000 highly specialized organizations in more than 20 industries and 80 countries rely on
Aptean to streamline their everyday operations.

“At Aptean, our global and…