Infinity Sales Director | EMEA

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Date:
Oct 27, 2026

Location:

Virtual, GB

Requisition

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at

We are hiring a senior enterprise seller to drive growth of Avaya’s next-generation CX, AI and data orchestration platform (Infinity) within our existing customer base. This role is focused on engaging senior decision-makers, identifying transformation opportunities, and expanding relationships through high-value, consultative sales. This is not a transactional role—it requires the ability to operate as a peer to VP and C-level leaders and translate business challenges into strategic outcomes powered by Infinity.

What You’ll Do

• Own and grow a portfolio of strategic enterprise customers based in the UK but covering accounts across Europe.
• Build executive relationships with VP and C-level stakeholders across IT, CX, Operations, and Risk/Compliance to co-sell through Channel partners
• Identify business risks, regulatory exposure, or operational inefficiencies and turn them into revenue opportunities
• Create urgency by connecting real-world events (fines, outages, competitive threats, AI disruption) to executive priorities
• Lead consultative sales motions focused on CX transformation, AI adoption, and operational improvement
• Position Infinity as a CX orchestration layer that enhances and extends existing environments
• Create and shape opportunities where no formal project exists
• Drive complex, multi-threaded sales cycles across large organizations
• Expand account footprint through strategic, multi-year expansion plans
• Partner cross-functionally (solutions consulting, product, leadership) to win and grow accounts

What You Bring

• 10+ years of enterprise SaaS / CCaaS / CX sales achievements including President's Clubs, etc.
• Proven ability to expand existing accounts and close six- and seven-figure deals
• Consistent track record of gaining access to VP and C-level stakeholders
• Executive presence with the ability to lead peer-level conversations and challenge thinking
• Strong consultative selling skills focused on business outcomes, not features
• Experience navigating complex organizations and multi-stakeholder environments
• Ability to create demand—not just respond to it.

What Makes You Successful in This Role

• You create opportunities by identifying real business risk or missed opportunity
• You connect external events (regulation, fines, market shifts) to internal executive action
• You get to the right executive quickly and establish credibility in the first conversation
• You lead with insight and urgency, not product
• You can turn a single high-impact problem into a broader platform sale
• You think in terms of long-term account expansion and strategic value

Success Metrics

• Expansion revenue within existing accounts
• Executive engagement (VP/C-level access and pipeline creation)
• Pipeline coverage and quality
• Deal size growth and multi-solution adoption

Why This Role

• Sell a strategic platform, not a point solution
• Large, untapped opportunity within the existing customer base
• High visibility and direct impact on a critical growth initiative
• Ability to shape how Infinity is adopted across enterprise customers

Virtual home office in…