Inbound Sales Development Representative – Remote | US IT Services

Job Type: Full-Time

Location: Remote – LATAM

Working Hours: 06:30 AM CST - 03:30 PM CST

Compensation: As per industry standards + Incentives

ISHIR helps bold businesses move into an AI-native world. Founded in 1999 and headquartered in Dallas–Fort Worth, Texas, ISHIR is a Digital Product Innovation Studio and AI-Native System Integrator with more than 26 years of turning ideas into measurable business results.

Our work spans AI-powered custom software development, AI-native product innovation, data and AI strategy, data engineering, AI agent automation, legacy application modernization, and global AI-first engineering talent, including agile team pods, Global Capability Centers, and fractional CTO and Chief AI Officer services. We’ve delivered 200+ successful product launches for clients ranging from startups to large enterprises, with a customer NPS of 8.99.

We partner with leading technology platforms, including Google Cloud, Microsoft Azure, Claude, Snowflake, Databricks, and Salesforce. We operate as one global team across the US, LATAM, India, Singapore, and the UAE.

Our philosophy is simple:
Happy employees make happy customers.

Every ISHIR client relationship starts with a conversation, and you’ll be the one having it. As our Inbound Sales Development Representative, you’ll be the first point of contact for US businesses that reach out through our website looking for help with software, AI, data, or engineering talent.

You’ll respond quickly, lead the introductory call, and qualify each opportunity. Qualified prospects move on to a project discovery session with ISHIR’s senior leadership. Once leadership takes over a deal, you stay the prospect’s point of contact for scheduling, follow-ups, and coordination, so every prospect gets a smooth, professional experience from first inquiry to handoff.

This role suits someone with US market and IT services experience who enjoys real conversations with business buyers, works quickly and accurately, and wants a front-row seat to how AI is changing the way companies build technology.

• Respond to all inbound leads within [1 business hour] by email and phone. Leads come through the web, phone, chat, trade shows and events, networking, and referrals.
• Qualify leads through 30-minute introductory calls to understand each prospect’s business needs, challenges, project scope, budget, timeline, and decision-makers.
• Sell consultatively and build rapport with prospects.
• Qualify leads against ISHIR’s criteria and route early-stage leads into nurture.
• Review and re-engage existing web leads in Hub Spot to find opportunities ready to move forward.

• Schedule discovery meetings between qualified prospects and ISHIR’s Pre-Sales team or Sales Manager.
• Prepare a deal summary for each opportunity and share it with all internal stakeholders.
• Schedule internal sync-up meetings before and after client meetings.
• Make sure meetings happen, with confirmations, reminders, and quick rescheduling when needed.
• Own the sales process from start to deal closure.

• Stay the prospect’s main contact for scheduling, follow-ups, document requests, and general communication.
• Keep prospects engaged and informed so nothing falls through the cracks.

• Log every interaction in Hub Spot and keep lead records, stages, and next steps accurate.
• Lead daily Sales and Pre-Sales sync-up meetings.
• Report weekly on lead volume, response times, qualification outcomes, meetings booked and held, and lead quality trends.
• Use approved AI tools for company research, call preparation, email drafts, and meeting notes, and review all output for accuracy before it…