Business Development Manager

Hybrid, with 2 fixed mandatory office days at RTITB Head Office in Telford. Regular travel to customer premises across the UK and Ireland is required.

RTITB is a leader in training solutions for transport, warehousing, and logistics operations. We develop industry-compliant training materials used by our 600+ members/partners to deliver courses that award over 100,000 certificates each year. Our innovative Safety Chain methodology and commitment to collaboration and technology ensure a compliant workforce.

We are confident, we are committed, and we challenge tradition, continuously innovating to save lives.

You will play a key role in growing RTITB's business by winning new customers and selling additional services to existing customers. This is a hands-on sales role: you will develop your own opportunities, understand customer needs and manage the sales process through to agreement and handover.

Reporting to the Head of Strategic Partnerships, you will turn commercial priorities into focused sales activity. You will build relationships with decision-makers, explain the value of RTITB's services and develop proposals that are commercially sound and practical to deliver. You will also line manage members of the commercial team setting clear expectations, supporting performance and development, and ensuring consistent, high-quality delivery.

You will work closely with all departments within the business, including Customer Success to ensure a smooth customer experience.

You will work 37.5 hours per week, Monday to Friday, on a flexible basis to meet business needs. While this is a hybrid working position, with the option to work at home up to 3 days per week, there will be 2 mandatory office days (Tuesday and Wednesday) fixed for the business. The role includes travel to customer premises across the UK and Ireland, with occasional overnight stays where required.

Frequency will depend on customer and business needs, although travel is not expected every week.

You will be required to work such additional hours as are necessary for the proper performance of your duties without extra remuneration.

• Identify and develop new B2B opportunities through targeted prospecting, referrals, networking and follow-up of relevant enquiries.
• Work with existing customers and their RTITB relationship owners to identify unmet needs and lead agreed opportunities to introduce additional services.
• Explore customers' safety, training and operational priorities, decision-making processes and budgets, matching suitable RTITB services to their needs.
• Manage opportunities from initial discussion through proposals, presentations, negotiation and closing, working within agreed pricing and approval limits.
• Build and maintain a qualified sales pipeline in Hub Spot, recording customer requirements, activity, next steps, expected values and realistic close dates.
• Work towards agreed revenue and growth targets, provide accurate forecasts and explain progress, risks and support needed.
• Represent RTITB at customer meetings and relevant events, developing relationships that support future business.
• Work with technical and operational colleagues to confirm service scope, capacity and timescales before making commitments to customers.
• Provide a clear handover to Customer Enablement, Customer Success and delivery teams, recording agreed outcomes, commitments and next steps.
• Work with Marketing on campaigns and lead follow-up. Share customer and market feedback, and suggest improvements to sales processes and use of business systems.
• Line manage commercial colleagues, setting clear priorities and objectives and holding regular one-to-ones, coaching and…