Job specializations:
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Sales
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Customer Service/HelpDesk
Job Description & How to Apply Below
Manage strategic ecommerce accounts remotely from Canada using customer success and commercial account management skills. Build lasting relationships with A2X merchants.
As A2X’s first Key Account Manager, you will own high-volume ecommerce merchant relationships after onboarding. You will guide product adoption, address billing and strategic questions, and identify expansion opportunities. The role reports to the Head of Sales while partnering with Customer Success and Product.
Key Responsibilities:- Own post-onboarding relationships across a portfolio of key accounts
- Run regular check-ins and quarterly business reviews
- Monitor usage changes, disconnected channels, and cancellation risk
- Drive A2X product adoption through optimization sessions
- Achieve retention, net revenue retention, and expansion targets
- Reside in Canada and work remotely full-time
- Have two-plus years in account management or customer success
- Lead commercial conversations about renewals and upgrades
- Explain integrations, data flows, and platform configuration simply
- Communicate clearly and organize a large account portfolio
Use customer insight, commercial judgment, and product knowledge to grow A2X’s largest ecommerce accounts from Canada.
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