Key Account Manager

Pay rate: $125,200 - $176,700 base salary, with a 25% annual on-target performance bonus

The Key Account Manager (KAM) is responsible for developing and executing strategic business plans to drive profitable revenue growth, strengthen customer relationships, and expand market share s role serves as the primary liaison between the customer and internal teams, ensuring alignment on commercial objectives, product programs, supply chain performance, and customer satisfaction. This is a highly visible role within Trak Motive with the potential for upward mobility.

This is a remote-based role located in the greater Memphis, TN area.

• Develop and execute annual business plans for assigned key accounts.
• Achieve sales, gross profit, and market share targets.
• Identify growth opportunities through category expansion, new product introductions, promotional programs, and customer-specific initiatives.
• Conduct regular business reviews with customers to evaluate performance against objectives.
• Build long-term strategic relationships across all levels and functions including merchandising, operations, supply chain, cataloguing and marketing.

• Analyze market trends, competitive activity, and customer performance to develop actionable growth strategies.
• Negotiate annual agreements, pricing, promotional programs, and commercial terms.
• Partner with product management, supply chain, finance, business insights, and marketing teams to develop customer-specific solutions.
• Forecast sales volume and maintain account demand plans.
• Act as the primary point of contact for Auto Zone.
• Resolve customer issues and escalation points efficiently.
• Communicate new product launches, program enhancements, and value-added services.
• Maintain a high level of customer satisfaction, engagement and retention.

• Monitor account performance using sales, inventory, profitability, and market data.
• Develop presentations and recommendations for line reviews, customers meetings, and internal meetings as needed.
• Track KPIs and identify corrective actions when performance gaps exist.
• Utilize CRM and reporting tools to document account activity and pipeline opportunities.

• Collaborate with operations and supply chain teams to improve service levels.
• Coordinate with finance on pricing, profitability, and contract compliance.
• Support product management initiatives and customer category reviews.
• Lead internal account strategy meetings and executive business reviews.

• Bachelor's degree in Business, Marketing, Sales, or related field.
• 5-7 years of sales, account management, or business development experience.
• Demonstrated success managing strategic or key customer relationships.
• Strong negotiation, presentation and communication skills.
• Experience with CRM systems and sales analytics tools.
• Proficiency in Microsoft Excel, PowerPoint, and CRM platforms.

• Experience in the automotive aftermarket, distribution, manufacturing, or industrial products sectors.
• Experience managing national accounts, large retail chains, warehouse distributors, or buying groups.
• Knowledge of category management and customer profitability analysis.

Reports to:

VP of Sales or Commercial Lead

25% travel, including customer visits, trade shows, and business reviews. Occasional global travel also required.

Since our founding in 1996,Trak Motivehasoperatedasa global leader in the automotive aftermarket, specializing in the design, manufacture, and distribution of high-quality components. We are more than just a parts supplier; we are a full-service partner to the industry’s largest distributors and…