Outbound & Inbound Phone Specialist; Home Services – Plumbing

This is a remote position.

Work Setup:
Remote | Work From Home

Schedule:

30–40 hours per week | US Eastern Time | Some Saturdays required, Sundays off

Industry: Home Services / Plumbing

We are looking for a confident, proactive, and results-driven Outbound & Inbound Phone Specialist to support a residential plumbing company based in Southern Maryland, USA.

The ideal candidate has strong phone communication skills, proven outbound sales or follow-up experience, and the ability to turn customer conversations into booked appointments.

This role requires someone who can confidently handle objections, follow up persistently without being pushy, and deliver a professional, friendly customer experience.

• Make outbound calls to previous customers, open estimates, and existing leads to generate sales and book appointments.
• Follow up with customers who previously declined or postponed plumbing services.
• Handle objections professionally and encourage customers to move forward with services.
• Answer inbound customer calls, address inquiries, and schedule appointments.
• Accurately document calls, customer interactions, and appointments in Housecall Pro.
• Perform basic Excel tasks, including data entry and tracking.
• Maintain a professional, conversational, and customer-focused approach on every call.

• Proven experience in outbound calling, sales follow-ups, or appointment setting is required.
• Previous experience handling inbound customer calls.
• Experience in home services (plumbing, HVAC, electrical, or similar industries) is highly preferred.
• Excellent spoken English with clear pronunciation and a neutral, easy-to-understand accent.
• Strong listening skills, objection-handling abilities, and a persuasive yet professional communication style.
• Comfortable making repeated follow-up calls while maintaining a positive customer experience.
• Proficient in basic Microsoft Excel (skills will be assessed).
• Able to work US Eastern Time hours, including some Saturdays.
• Reliable, organized, and capable of working independently.

• Experience using Housecall Pro, Service Titan, or similar field service management software.
• Familiarity with residential home services, customer estimates, and service appointment scheduling.