Director Sales, Connected Services

The Director Sales, Connected Services is responsible for driving profitable growth, customer adoption, and retention of Connected Services solutions for Gas Detection industry across targeted industrial markets globally. This leader owns the end-to-end commercial strategy and execution, including new customer acquisition, deployment excellence, customer success, renewals, and expansion sales.

The role leads a cross-functional commercial organization comprising Customer Success Managers, Sales Representatives, Deployment Engineers, and Business Development Managers. The Director is accountable for building a scalable go-to-market and service delivery model that converts connected offerings into sustained customer outcomes and recurring revenue growth globally.

This position operates as the senior commercial leader for Connected Solutions in Gas Detection space, coordinating closely with Product Management, Engineering, Operations, Marketing, and Technical Support to ensure the complete customer lifecycle is managed from initial opportunity through deployment, adoption, renewal, and expansion.

This role will sit in the United States and operate on a fully remote work schedule, plus 50% travel (domestic and international).

• Develop and execute the Connected Services commercial strategy, annual operating plan, and growth priorities.

• Globally, own revenue, bookings, annual recurring revenue, renewal, expansion, pipeline, and profitability objectives.

• Drive market penetration and acquisition of enterprise customers through consultative, value-based selling.

• Establish operating rhythms for forecasting, pipeline reviews, account planning, and performance management.

• Lead, coach, and develop Sales Representatives and Business Development Managers.

• Build a qualified pipeline of new-logo, installed-base, channel, renewal, and upsell opportunities.

• Lead strategic pursuits, executive customer engagements, commercial negotiations, and deal closure.

• Develop go-to-market plays for priority segments and enable channel partners to position connected solutions effectively.

• Lead the Customer Success function to maximize adoption, utilization, satisfaction, retention, and account growth.

• Implement customer health reviews, Quarterly Business Reviews, success plans, and executive engagement routines.

• Identify adoption barriers and coordinate corrective actions across commercial, product, and support teams.

• Create structured renewal and expansion plans that translate realized value into long-term customer growth.

• Lead Deployment Engineers responsible for solution onboarding, account activation, device or user setup, commissioning, and training.

• Ensure a frictionless handoff from sales to deployment and from deployment to ongoing customer success.

• Establish repeatable deployment standards, readiness criteria, playbooks, escalation paths, and quality measures.

• Partner with Technical Support and Engineering to improve uptime, issue resolution, and the overall customer experience.

• Bring customer and market insights into product roadmaps, service design, and commercialization priorities.

• Align Sales, Marketing, Product Management, Engineering, Operations, and Support around customer outcomes and growth goals.

• Monitor competitive activity, market trends, and customer requirements to identify new opportunities and risks.

• Represent the Connected Solutions business in executive customer meetings, partner discussions, and relevant industry forums.

• Revenue, bookings, and annual recurring revenue growth

• New-logo acquisition and qualified pipeline…