Franchise Sales Specialist

$85k - $90k per year

• $85,000 - $90,000 base salary range + annual bonus potential!
• 100% remote in the United States, however, due to state-specific regulatory requirements, Potbelly does not currently support remote work from the following states:
  Alaska, California, and Hawaii. To be considered for this position, you must be able to perform the role from a state not listed above at the time of hire and for the duration of employment.

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States.

But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) WITH company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

At Potbelly, we believe great neighborhoods deserve great sandwiches - and great partners to bring them to life. As Franchise Sales Specialist, you will help grow our franchise community by supporting the franchise recruitment and sales process from initial inquiry through candidate qualification, agreement execution, and transition to development.

This role is hands‑on, highly organized, and metrics‑driven. You will serve as an early point of contact for franchise candidates, help keep the sales funnel full of qualified prospects, maintain accurate CRM and documentation workflows, support candidate meetings and recruitment events, and provide the reporting discipline needed to measure progress. You will also support non‑traditional shop development opportunities and partner closely with franchising, real estate, legal, finance, operations, training, and marketing to help convert the right candidates into new Potbelly franchise partners.

• Serve as an initial point of contact for franchise inquiries, prescreen prospective candidates, begin building rapport, and route qualified candidates through the appropriate franchise sales process.
• Generate and support prospective franchisee leads outside Potbelly's marketing lead systems through outreach, direct mail, event follow‑up, digital channels, broker and consultant coordination, and other targeted recruitment efforts.
• Support the full franchise sales process, including lead intake, candidate qualification, FDD disclosure coordination, deal progression, agreement execution, Initial Franchise Fee tracking, and transition to onboarding and development.
• Maintain candidate records in Fran Dash and other sales tools, set up qualified candidates, monitor pipeline stage movement, and ensure franchise candidate documentation is accurate, complete, and compliant.
• Facilitate sales process metrics by tracking lead flow, source performance, response time, candidate status, conversion rates, follow‑up aging, deal status, agreement activity, Initial Franchise Fee activity, and other franchise recruitment and sales KPIs.
• Prepare weekly pipeline updates, dashboards, and reports for franchise leadership, including qualified candidate activity, Warm…