Enterprise Account Manager

remote

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clientsdeliverbetter clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.

We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Enterprise Account Manager is a quota-carrying individual contributor responsible for retaining, developing, and expanding a portfolio of established enterprise healthcare customers across multiple care settings. Serving as the commercial owner for assigned accounts, this role builds stakeholder relationships, develops practical account growth plans, identifies whitespace and cross-sell opportunities, supports renewal and retention strategy, and coordinates internal resources to increase customer value and revenue growth.

This role requires independent ownership of complex enterprise customer relationships, disciplined account planning, consultative expansion selling, executive relationship development, commercial execution, and cross-functional coordination. Success requires the ability to identify and advance growth opportunities, strengthen long-term customer value, navigate complex stakeholder environments, and consistently deliver retention and revenue objectives.

• Develop and maintain account plans covering customer priorities, product utilization, stakeholder relationships, whitespace, competitive risks, renewal exposure, and growth potential.
• Set annual and quarterly objectives for retention, expansion, executive engagement, pipeline development, and customer value.
• Prioritize accounts, opportunities, risks, and internal resources based on customer need, revenue potential, timing, strategic fit, and likelihood of success.
• Review account health regularly and adjust actions based on customer feedback, utilization, stakeholder changes, and commercial risk.

• Build productive relationships with operational, clinical, financial, HR, compliance, learning, procurement, technology, and…