Senior Sales Manager - Leisure

This is a remote position based in Los Angeles.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Senior Sales Manager
- Leisure, USA is responsible for positioning and selling Mandarin Oriental Lutetia, Paris across the U.S. leisure market, with a primary focus on luxury travel agencies, travel advisors and other high-value leisure intermediaries. The role is accountable for growing qualified room revenue, market share and brand visibility from the United States while building long-term relationships with key agency partners and luxury travel networks.

The Senior Sales Manager
- Leisure, USA reports to the Director of Sales, Mandarin Oriental Lutetia (based in Paris).

• Develop and execute the annual U.S. leisure sales action plan in line with the hotel’s commercial strategy, budget and revenue objectives.
• Own and grow a portfolio of high-producing luxury travel agencies and advisors across the West Coast of the United States (California, Colorado, Arizona, Utah, Washington, Oregon, Nevada, Wyoming, Hawaii, New Mexico, Montana, South Dakota). Manage relationships with all travel advisors in the assigned region, regardless of whether IATA-based production tracking credits their business to another state.
• Prospect, qualify and convert new agency partners and high-value leisure accounts capable of generating incremental business for the hotel.
• Drive room and suite revenue by presenting the hotel’s positioning, accommodations, experiences and commercial offers to the right U.S. leisure clients and intermediaries.
• Plan and conduct regular sales calls, agency visits, presentations, trainings, roadshows and client events across priority U.S. markets.
• Organize and participate in familiarization trips, educational visits and hotel inspections for strategic advisors and agency partners.
• Maximize the hotel’s visibility and production within relevant luxury travel agency networks and consortia, and keep partner-facing content and profiles accurate and current.
• Build strong relationships with key prescribers and follow up on important guest stays in close coordination with the Paris-based hotel teams.
• Negotiate and manage account agreements within the commercial and revenue framework established by the hotel.
• Monitor account production, ADR, room nights, revenue, booking patterns and return on sales activities; provide regular reporting and recommendations to Commercial Leadership.
• Maintain an up-to-date pipeline, account plans, activities and client information in the hotel’s CRM and sales tracking tools.
• Monitor U.S. luxury travel trends, competitive activity and changes in demand, identifying new opportunities and recommending commercial actions.
• Work closely with Revenue, Reservations, Marketing, Guest Relations and Operations to ensure commercial opportunities are converted and key clients receive a seamless luxury experience.
• Represent Mandarin Oriental Lutetia, Paris at selected industry events, trade shows and…