CareCredit - Practice Development Specialist

The Practice Development Specialist is an outbound phone-based sales position responsible for selling industry specific healthcare related providers on the benefits of Care Credit to drive product engagement in their practices and deliver credit goals within an assigned territory.

• Engage with Doctors and Office staff on strategies to best use the Care Credit program to optimize their business performance.
• Educate Providers on Care Credit products, benefits, rates and compliance requirements to ensure a strong knowledge of the program.
• Analyze individual Practice performance and identify opportunities to maximize Care Credit usage through phone consultation with the doctor/staff.
• Implement action plans for low performing practices that will result in increased usage.
• Use a consultative approach to provide value added best practices, new tools, and performance information to strengthen relationships with Providers and demonstrate the benefits of Care Credit.
• Utilize defined sales process, strategies, provider segmentation, prioritization, campaigns and other activity to drive performance.
• Develop long term client relationships to capitalize on opportunities, satisfy customer needs, and increase sales.
• Respond to inbound calls from providers generated as a result of Marketing campaigns.
• Implement action plans for low performing practices that will result in increased Net Credit Sales & Applications.
• Utilizing AI tools to effectively engage with providers.
• Document all provider engagements in Salesforce.
• Deliver on performance measurements, productivity metrics and quality assurance standards set forth by the organization
• Perform other duties and/or special projects as assigned.

• 1+ years’ experience in either:
  • Consultative sales experience within the telephone sales, field sales or in person sales capacity OR
  • Collections experience with a consultative approach with the customer and demonstrated experience with successful resolution of complex customer situations and positive outcome OR
  • Patient financing experience within any of the following areas such as: medical practices (cosmetology, audiology, ophthalmology, chiropractic), dental (oral surgery, orthodontics, general), veterinary / specialty veterinary practices, others specialized medical practice med spas and/or health wellness facilities
• Demonstrated ability to use various software programs
• High School Diploma / GED

• Outbound call experience preferred
• Telephone Sales / Field Sales, Collections experience in the financial services or retail industries
• Professional and consultative selling skills with emphasis on influencing others to take action
• Experience utilizing AI tools / resources
• Ability to work in a team
• Analytical thinker with excellent presentation, organization, communication and time management skills
• Spanish/English fluency

Grade/Level: 07

The hourly rate range for this position is $25.50 - $35.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience or skill level.

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.

You will be required to commute to your nearest

Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

* Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

• You must be 18 years or older
• Y…