Inside Sales Representative

Location: Remote (East Coast preferred)

Department: Sales

Employment Type: Full-Time

Reports To: Sales Manager

Compensation: $60,000–$70,000 per year + Commission

Build Relationships. Grow Sales. Create Opportunities.

Seaman Paper is a global manufacturer of specialty paper and sustainable packaging solutions. Family-owned and headquartered in Leominster, Massachusetts, the company has been operating since 1946 and serves customers across North America, Europe, and Asia.

We are looking for an Inside Sales Representative to join our team. This role is responsible for managing customer accounts, developing new business opportunities, supporting the sales process, and building strong, long-term customer relationships.

The ideal candidate is proactive, organized, customer-focused, and comfortable working independently in a fast-paced environment. This position offers the opportunity to work closely with customers, Sales Managers, distributors, and internal teams while contributing directly to business growth.

• Respond to inbound leads from the company website and other sources, identifying opportunities for direct sales or collaboration with Sales Managers and distributors.
• Research prospective customers using online resources and business intelligence tools.
• Qualify leads and determine the appropriate approach for engagement or handoff.
• Manage a portfolio of small to medium-sized customer accounts.
• Develop and maintain strong relationships with existing customers and understand their business needs.
• Identify opportunities to grow existing accounts and develop new customer relationships.
• Provide customers with information regarding products, services, pricing, orders, and delivery status.
• Prepare accurate and timely quotations based on customer requirements and company pricing.
• Coordinate sample requests and other customer needs with internal teams.
• Process customer orders and work closely with internal departments to ensure orders are delivered accurately and on time.
• Respond to customer questions and help resolve issues in a timely and professional manner.
• Maintain accurate customer, prospect, and opportunity information in Salesforce.
• Record customer interactions, follow-ups, and sales activities in the CRM.
• Support prospecting, lead nurturing, and business development activities.
• Collaborate with Sales Managers, Customer Service, Operations, and other departments to provide a seamless customer experience.
• Participate in sales and team meetings and communicate opportunities, challenges, and customer feedback.
• Identify opportunities to improve customer satisfaction and sales processes.

• 1–3 years of experience in inside sales, sales support, account management, customer service, or a related commercial role.
• Experience in manufacturing, packaging, retail, or a related industry is preferred.
• Strong written and verbal communication skills with the ability to build rapport with customers and colleagues.
• Experience using CRM systems, preferably Salesforce.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Strong organizational and time-management skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• A proactive, solutions-oriented approach with a strong focus on customer satisfaction.
• Ability to work independently while collaborating effectively with a broader sales team.
• Strong problem-solving and critical-thinking skills.
• Comfortable working in a fast-paced environment and meeting deadlines.
• Strong follow-through and the ability to manage customer relationships in a remote work environment.

• Base Salary: $60,000–$70,000 per year
• Commission opportunity
• Remote work with East Coast preference

At Seaman Paper,…