Specialist Sales Support

Location:

Phoenix or Prescott Valley, AZ

Compensation Range: $56,000.00 - $70,000.00 (depending on experience)

Work Hours:

Standard business hours; flexibility required to support business needs

MITER Brands is seeking a highly organized, customer-focused Sales Support Specialist to support our growing sales organization. This remote position serves as a key partner to Territory Sales Managers, dealers, builders, and internal teams by providing administrative, operational, and customer support that drives sales growth and enhances the customer experience. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while managing multiple priorities.

This role primarily supports sales activities within the Phoenix, Arizona and Denver, Colorado markets, while also providing assistance across other territories as business needs require.

• Provide day-to-day administrative and operational support to Territory Sales Managers and regional sales teams.
• Assist with quote preparation, pricing requests, order coordination, and sales-related documentation.
• Serve as a primary point of contact for dealer and customer inquiries regarding products, orders, account support, and general sales assistance.
• Coordinate communication between sales, customer service, operations, production, and logistics teams to ensure timely and accurate order fulfillment.
• Maintain accurate customer records, sales reports, and CRM data.
• Support onboarding activities and relationship management for new dealer accounts.
• Coordinate and schedule customer visits, meetings, training sessions, and regional sales events.
• Prepare presentations, sales materials, territory reporting, and performance metrics.
• Assist with issue resolution and escalation management to ensure a positive customer experience.
• Promote MITER Brands' commitment to customer service, collaboration, and operational excellence in all interactions.
• Perform other duties as assigned.

• Strong organizational and time-management skills with the ability to effectively manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build effective working relationships with customers and cross-functional teams.
• Ability to work independently in a remote environment while maintaining a collaborative approach.
• Strong problem-solving and critical-thinking abilities.
• High attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Experience utilizing CRM systems and maintaining customer data.
• Ability to adapt to changing business priorities in a fast-paced environment.

• Associate degree preferred; equivalent combination of education and relevant experience will be considered.
• Minimum of 2-4 years of experience in sales support, customer service, account management, administrative support, or related roles.
• Experience with in the building products, construction, manufacturing, or window and door industry preferred.
• Proven experience supporting customer accounts and sales teams.
• Demonstrated ability to deliver outstanding customer service.

• Must be located within the Phoenix, Arizona or Denver, Colorado market.
• Ability to travel periodically to support regional meetings, customer visits, training events, and business needs in other territories as required.
• Ability to work remotely and maintain productivity in a home-office environment.
• Reliable internet connectivity and appropriate remote-work setup required.
• Job-related information and requirements are subject to change based on business needs.

MITER Brands is one of the nation's leading manufacturers of residential windows and doors, serving both the new construction and replacement markets. Founded in 1947, the company brings together a family of industry-leading brands united by a passion for quality, innovation, and a relentless pursuit of excellence. Its portfolio includes MI Windows and Doors, Milgard Windows & Doors, PGT Windows, Western Architectural Openings, Anlin Windows & Doors, and Sunrise Windows & Doors.

With manufacturing facilities nationwide, MITER Brands is committed to a people-first culture that delivers exceptional products, outstanding customer experiences, and inspiring opportunities for team members, customers, and…