Enterprise Restaurant Success Manager, AI SaaS Sales; Remote

Position: Enterprise Restaurant Success Manager, AI SaaS Sales (Remote - US)

• Please note that while this is a remote position, it is required that the candidate resides within 50 miles of a major airport. States included in Yelp's defined regions include:

Summary

• Please note that while this is a remote position, it is required that the candidate resides within 50 miles of a major airport. States included in Yelp's defined regions include:

For West:
California (excluding the Bay Area), Washington, Oregon, Idaho, Montana, Wyoming, Nevada, Utah, Arizona, Colorado, New Mexico, Oklahoma, Texas, North Dakota, South Dakota, Nebraska, Kansas, Iowa, Illinois For East:
Pennsylvania, New York, Vermont, New Hampshire, Maine, Massachusetts, Connecticut, Rhode Island, New Jersey, Virginia, Delaware, Maryland, West Virginia, Kentucky, Tennessee, Mississippi, Louisiana, Arkansas, Alabama, Georgia, North Carolina, South Carolina, Florida, Indiana, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Ohio, and Wisconsin

Are you passionate about helping restaurants succeed? At Yelp, our product suite reaches and engages diners, creating unforgettable guest experiences on the largest restaurant discovery platform in the world. Our mission: deliver the best possible experience to every diner, while becoming the essential partner for restaurants navigating daily challenges.

Enter Yelp Host, an AI-powered phone answering agent built just for restaurants, and Yelp Guest Manager, our reservations and waitlist platform. Together, they help restaurants answer every call 24/7 in 17 languages, capture every reservation and takeout order, and run a smoother front of house, all backed by Yelp's unparalleled restaurant data and thriving consumer platform.

Why this role

• Own the full post-sale lifecycle for some of the largest restaurant brands in the country, from signed contract to renewal and expansion
• Lead high-visibility implementations of AI technology that is already live and driving ROI at thousands of restaurant locations
• Work hands-on with operators, from the C‑suite to the host stand, and see the impact of your work in every call answered and every table filled
• Collaborate with a senior GTM team that values speed, ownership, and craft

We’re scaling quickly and seeking an Enterprise Restaurant Success Manager to implement, retain, and grow our largest multi-location restaurant accounts. You'll own the full client journey, from kickoff and go‑live through adoption, renewal, and expansion.

What You’ll Do

• You will own the full customer lifecycle for a portfolio of multi-location restaurant groups (75+ units) using Yelp Host and Yelp Guest Manager, from contract signature through implementation, adoption, renewal, and expansion
• You will lead end-to-end implementations, including scoping, kickoff, configuration, testing, staff training, and go‑live—building and managing detailed project plans with clear milestones, owners, dependencies, and timelines
• You will design and run phased rollouts, from pilot locations to full deployment, managing several implementations simultaneously while ensuring every project stays on time and on scope
• You will partner with Enterprise Account Executives for seamless sales‑to‑success handoffs and navigate complex client structures including corporate leadership, franchisees, general managers, IT teams, and POS integrators
• You will drive adoption at the location level, turning skeptics into champions, and utilize performance data to demonstrate measurable ROI in regular executive business reviews
• You will own renewals and grow accounts through new locations, additional brands, and cross‑selling Yelp Host and Yelp Guest Manager
• You will serve as the voice of the customer, partnering with Product, Engineering, Support, and Sales to resolve issues and inform the product roadmap
• Yo…