Operator - Remote Video Monitoring

Operator – Remote Video Monitoring

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As an Integrated Guarding Operator, you will be responsible for remote video monitoring from within our Operations Centre. The role requires quick decision‑making and the ability to handle alarm events and incidents efficiently while maintaining professionalism. You should be comfortable working independently, especially in a build‑out environment where systems and processes are continually evolving.

Location:

This role is fully office‑based in our Operations Centre in Burnaby.

Shifts:

We are currently looking for three full‑time Operators for day (0800‑1600hrs) or afternoon (1600‑0000hrs) shifts.

Pay rate: $25.00/hour

• Monitors analytics‑based alerts, live video feeds, and camera health across multiple client sites
• Identifies and assesses security‑related incidents in real time and follows intervention and escalation protocols
• Utilizes the talkdown system to communicate remotely to deescalate potentially threatening situations, maintaining confidence and authority
• Acts quickly and decisively when handling alarm events, takes appropriate action and closes the events with correct outcomes
• Follows the set instructions for each site and ensures compliance with standard procedures
• Logs activities, mobile dispatches, and documents for all security‑related events; accurately documents incidents, alarms and actions taken on reports for management and clients
• Communicates with emergency responders or clients during critical events
• Ensures that all necessary information is passed on to the next operator or shift in a clear, concise, and accurate manner
• Performs other duties as required to meet operational needs

• Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment
• Excellent situational awareness, judgement, and decision‑making under pressure
• Excellent written and verbal communication skills
• Comfortable working independently in an Operations Centre environment
• Comfortable with using security monitoring platforms and technology
• Ability to notice and act on small details that could be crucial in preventing security breaches
• Experience with Immix GF is considered an asset

Paladin Security:
Making the World a Safer and Friendlier Place because we CARE
!

The Paladin Difference starts with our people; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and is committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are shortlisted will be contacted for an interview.

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