GSOC Bilingual Operator - Remote

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Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full‑time positions!

Start your phenomenal career with Allied Universal today!

Job Title: GSOC – Operator
- Bilingual

Location: Ottawa, Ontario (Remote Position)

Department: Global Security Operations Centre

Reports To: GSOC Team Lead and GSOC Operations Manager

Pay Rate: $ 26.00 per hour with eligibility for incremental increases

Job Type: Full-Time ( 1 position available)

Shift: 0800hrs-2000hrs (Ottawa) (84 Hours Biweekly) – Continental – 6 week rotation (remote work)

*** A home office is required for this position as the role involves remote work. The successful candidate must be fluent in both French and English, both verbally and in writing. ***

Overview

Previous experience in Physical Security is not needed to apply to this position. We’re looking for a diverse group of people to join the team as Global Security Operations Centre Operators. The ideal candidate should have an eye for detail, be self‑motivated, and be an effective communicator, capable of working in a fast‑paced team environment. Our team is stronger when we have people with a wide range of skills and experiences.

Do you have experience in a call centre, composing communications, or enjoy working with a team? Then you should consider applying.

The Global Security Operations Centre (GSOC) is the 24/7 intake and triage for physical security occurrences at the client site.

Key Responsibilities

These responsibilities must be performed in both English and French.

• Oversee, delegate, and evaluate tasks performed by fellow operators, including duties such as data entry, documentation, telephone and communication system operations, electronic record management, report formatting, and other administrative or office‑related responsibilities.
• Organise work routines and coordinate operations with other departments or teams.
• Identify and address operational issues, while compiling and submitting routine updates and incident reports.
• Train operators in job duties, safety procedures and company policies.
• Maintain the efficient functioning of operational equipment and coordinate necessary servicing or repairs as required.
• Build and maintain strong relationships with internal team members, adjacent teams, and external partners.
• Lead, own your work and aim for continuous improvement.
• Remote monitoring and triage of physical security occurrences, including vandalism, vagrancy, and intrusion alarms.
• Adapt to changing business needs.
• May perform the same duties as workers supervised.

The Ideal Candidate will demonstrate the following skills and characteristics:

• Strong computer, communication and customer service skills.
• Attention to detail and ability to think critically.
• Focused on continuously improving the program, the team members you work with and yourself.
• Strong time‑management and ability to prioritise and manage their own work to ensure quality and efficiency.
• Participate fully as a member of the team and contribute to a positive work environment.

Qualifications

• Proven ability to thrive in a fast‑paced and high‑pressure environment.
• Excellent communication and interpersonal skills, with the ability to influence and inspire others.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) is required.
• Bilingual (French/English) is a must‑have.

Benefits

• Participation in the Company Health and Dental plan.
• Paid vacation and other wellness benefits.
• Ability to participate in educational assistance programmes.
• Opportunities for career growth and advancement.
• Paid training and development programmes.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Allied Universal®provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high‑quality, tailored solutions, which allows clients to focus on their core business. For more information: