Senior Manager, Service & Solutions Marketing

The Opportunity

Stop Finding Vulnerabilities. Start Fixing Them. A fundamental part of cybersecurity practice is broken. Organisations are drowning in vulnerability alerts, buying more scanners, yet still being breached because they lack the people or time to address the backlog. At Mondoo, we are changing the game, moving from "Best-in-Class Tooling" to "Outcome-Based Remediation." We are building the world’s first Agentic Vulnerability Management Service, where AI does the heavy lifting, augmented by local human expertise, so our customers achieve zero backlog peace of mind and risk reduction.

We are looking for a Senior Service & Solutions Marketing Manager to lead the go-to-market content creation and messaging for this new service offering. You won’t just be marketing software; you will be packaging and positioning a revolutionary service that bridges the gap between SaaS and MSSP, delivering customer value and resilience. Your goal is to define the "Service" narrative and drive customer lifetime value (CLV).

You will translate our technical "Agentic AI" advantage into a commercial "Service Advantage" (Speed, Reliability, Outcome). This is a senior individual contributor role on our marketing team of 4 – no people management responsibilities, but significant strategic influence. You'll be leading through your expertise, owning the service marketing strategy, and working cross-functionally with Product, Sales, and Customer Success to bring Mondoo's offering to market.

• Service Packaging:
  Partner with Leadership and Product Management to structure the "Managed Service" offerings. Define what goes into the "Land" package (e.g., Vulnerability Detection) vs. the "Expand" package (e.g., Continuous Remediation, Cloud Hygiene, Compliance Assurance). Ensure the tiers are easy to sell and easy to understand.
• The "Agentic" Narrative:
  Craft the story of how Mondoo delivers managed services differently. You must explain why our AI-led service is faster and more reliable than competitors' human-led services.
• MSP & Channel Enablement:
  Build the "sell-through" and "sell-with" marketing capabilities for future MSP partners. Help us position Mondoo not just as a vendor, but as the high-margin engine that powers their services and commercial opportunity.
• Sales Enablement (Service Focus):
  Teach our team to sell outcomes, not tools. Create the pitch decks and case studies that prove we "Slay the Beast" of operational backlogs.

• The MSSP Native:
  You have worked at a Managed Security Service Provider (MSSP) or for a cybersecurity vendor that sells heavily to and through them. You understand the operational reality of service providers.
• The Outcome-Obsessed:
  You know that customers don’t buy "API Integration"; they buy "Compliance in 24 hours." You are an expert at marketing business outcomes.
• The Lifecycle Marketer:
  You think beyond the initial sale. You know how to develop and execute content and campaigns to drive adoption, retention, and wallet-share expansion.
• The Builder:
  We are a startup. You are ready to help build "Services Marketing" from scratch, leverage AI, and work directly with the Founders and the Marketing Director.

• 7+ years in Product Marketing, Solutions Marketing, or Service Marketing within Cybersecurity.
• Specific experience with Managed Services:
  You have marketed a managed security service, or you have managed marketing for an MSP channel program.
• Based in the UK (Remote).

At Mondoo, we believe in an equitable and transparent interview process. Here is what you can expect (subject to change with notice):

• Recruiter Screen: 30 minute phone call with Eva Cortés
• Hiring Manager Screen: 30 minute Google Meet with Matt Walmsley
• Loop:
  • 30 minute Google Meet with Dominik Richter (Co-Founder)
  • 30 minute Google Meet with Adam (Principal Customer Success Engineer)
• Deep Dive with Hiring Manager: 60 minute Google Meet

• Remote-first. We’re a fully remote team, so build your best setup where you feel most productive.
• Own a piece of the journey. Every teammate receives meaningful equity in addition to their salary.
• Take the time you need. Our flexible PTO lets you recharge, travel, or just take a breather.
• Set up your space. A home office stipend when you join—and we’ll refresh it for you every two years.