Asset Protection & Safety Business Partner

About the Team
The Asset Protection & Safety department at Pet Smart includes leaders and certified practitioners focused on workplace health & safety, food safety and pet health & safety compliance; as well as asset protection and investigations across stores, distribution centers, digital and corporate offices. In partnership with leaders across the business, we keep the pack safe while enabling Anything for Pets!

About the Location
Field Position:

This position is considered Field based and is considered to be a blend of onsite and remote work activity. Field associates will spend their time both traveling to and spending time in various Pet Smart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling as outlined above.

About the Job

Position Overview:

The  Asset Protection & Safety Business Partner (APSBP)  plays a critical role in implementing and driving strategies related to asset protection, safety, crisis management, and loss prevention across their designated region. Collaborating closely with field leadership and corporate teams, the APSBP leads initiatives to reduce shrink, enhance safety culture, and ensure compliance with company policies and regulatory standards. Acting as  Incident Commander  during significant events, this leader ensures swift resolution and mitigation of disruptions affecting operations.

The ideal candidate is a proactive influencer who inspires teams to achieve safety and asset protection goals while embodying our company’s vision, mission, and values.

Essential Duties & Responsibilities:

Regional Leadership:  Serve as the primary Asset Protection and Safety partner for assigned districts/stores, supporting Regional Vice Presidents (RVP) to achieve strategic objectives.

Strategic

Collaboration:

Partner with field leadership and cross-functional stakeholders to design and implement initiatives aligned with business goals.

Crisis Management:  Lead as the Incident Commander during critical events, ensuring efficient response, resolution, and documentation of incidents impacting operations.

Operational Compliance:  Conduct shrink and safety compliance reviews, providing guidance and follow-up to drive corrective actions and process improvements.

Data Analysis & Insights:  Analyze safety and shrink data to identify trends, risks, and actionable opportunities to improve performance.

Store Assessments:  Regularly visit stores (minimum 60% travel) to evaluate safety protocols, identify potential hazards, and address loss prevention opportunities.

Investigations:  Conduct investigations related to theft, fraud, or policy violations in alignment with company guidelines.

External

Collaboration:

Develop strong relationships with local law enforcement and external agencies to enhance safety efforts and support investigations.

Training & Development:  Educate store teams on safety best practices, loss prevention measures, and methods to reduce injuries and retail loss.

Special Projects:  Support the Senior Asset Protection and Safety Manager on projects to advance company safety and protection strategies.

Key

Competencies:

Leadership:  Demonstrated ability to lead, influence, and inspire teams in a multi-unit environment.

Analytical Thinking:  Skilled in data interpretation and using insights to drive decision-making.

Communication:  Exceptional verbal and written communication skills to deliver clear, impactful messaging.

Problem Solving:  Proactive approach to identifying risks and developing effective solutions.

Collaboration:

Strong ability to build partnerships across departments and with external stakeholders.

Adaptability:  Flexibility to manage shifting priorities in a dynamic, fast-paced environment.

Technical Proficiency:  Solid experience with office tools (Microsoft Teams, Excel, Word, PowerPoint).

Education & Experience Requirements :

Bachelor’s or Associate degree in Business Administration, Safety, Criminal Justice, or a related field (preferred, not required).

Minimum of 3-5 years of experience in asset protection, safety management, loss prevention, or a related field, preferably in a retail environment.

Experience managing P&L results, business planning, or team training is a plus.

Candidate should reside in  Canada .

Certifications (Preferred):

Certification in Interview and Interrogation Techniques (e.g., Wicklander-Zulawski, Reid, etc.)

CFI (Certified Forensic Interviewer) certification is desirable.

LPC (Loss Prevention Certified) or LPQ (Loss Prevention Qualified) certifications.

Pet Smart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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