Security Officer

Are you calm under pressure, committed to excellent customer service and ready for a varied frontline role? Connect Plus is looking for a professional and dependable Security Officer to join our team at the Dartford Crossing Estate.

Working as part of an experienced Security Team, you will help keep our people, visitors, facilities and operations safe. No two shifts will be the same: one day you could be monitoring CCTV or patrolling the estate, and the next you may be supporting cyclists across the crossing, managing access or responding to an incident.

This role operates across 12-hour shifts on a 4 on, 4 off rota
, which may include day or night working. Flexibility is therefore essential.

You will work across a range of security operations, including the Security Office, vehicle and foot patrols, cycle transport and the Kent Marshalling Area. Your responsibilities will include:

• Monitoring and operating CCTV and other security systems.
• Patrolling the road network and depot locations on foot and in a 4x4 vehicle.
• Responding professionally and promptly to security-related incidents.
• Managing keys, contractor permits and accurate security audit trails.
• Supporting the safe transport of cyclists across the River Crossing.
• Marshalling vehicles entering the Kent Marshalling Area, including processing dangerous goods vehicles.
• Liaising with colleagues, contractors, visitors, the general public, DVSA and the emergency services.
• Delivering a first-class customer experience while consistently following security policies and procedures.
• Maintaining a relentless focus on safety and Zero Harm.

You will be a confident communicator who can build positive working relationships and make sound decisions in a busy operational environment. You will also bring:

• A strong customer focus and a courteous, professional approach.
• The ability to remain composed and work effectively under pressure and to tight timescales.
• Excellent teamwork, organisation and problem-solving skills.
• A flexible outlook, with the initiative to manage several priorities.
• A willingness to learn, attend training and work at other Connect Plus sites when required.
• A full UK driving licence and the confidence to drive a 4x4 patrol vehicle in all conditions.

Customer service, security, specialist security-discipline or first-aid experience would be advantageous, but your attitude, judgement and commitment to delivering a safe, reliable service are equally important.

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to…