Field Service Technician

A leading EDM machine manufacturer is looking for a CNC Field Service Engineer. Install, service and provide basic training on all our machinery. Needs to troubleshoot both electronic and mechanical problems that can occur on site by using proper basic testing equipment (i.e. multimeter or oscilloscope). Travel by car or airplane to both customer and dealer facilities.

• Install, service and provide basic training on all machinery.
• Use proper basic testing equipment (such as a multimeter or oscilloscope) to troubleshoot electronic and mechanical problems on site.
• Travel by car or airplane to both customer and dealer facilities.
• Perform on‑site intake of customer complaints regarding equipment malfunctions and service issues.
• Communicate with customers and internal management regarding technical analysis and determinations.
• Document all work done in a legible and technically sound manner.
• Submit service and expense reports for reimbursement.

• Good at Electrical Engineering or any industrial electronic repair experience.
• Repair experience with Vertical Machining Centers (VMCs) is a plus.
• Working knowledge of CAD/CAM systems, materials, tooling and end mills, if possible.
• Excellent customer service skills, including the ability to maintain integrity and ethics in all conversations and actions with customers.
• Self‑motivated, able to work with little or no supervision and to calmly handle stressful situations when customers complain of equipment malfunctions.
• Possess technical curiosity and ability to diagnose and solve production issues.
• Detail‑oriented and able to get work completed in a manufacturing environment.

• Daily allowance for travel: $46 if travel is more than 100 miles one way.
• Gas allowance.
• Home office with travel requirements.
• Territory:
  Michigan.