Field Service Technician - Metrology Systems

Starrett Metrology Systems Division | Starrett Kine metric Engineering, Inc.

Full-Time | Home-Based/Field Service - Must reside in PA, OH, NY, or New England

About The Company
Starrett Metrology Systems Division based in Laguna Hills, California is dedicated to delivering innovative, high-quality precision measurement solutions to industries worldwide. Our advanced metrology technologies help manufacturers achieve exceptional accuracy, reliability, and efficiency in their operations.

Starrett Metrology Systems Division | Starrett Kine metric Engineering, Inc.

Full-Time | Home-Based/Field Service - Must reside in PA, OH, NY, or New England

About The Company
Starrett Metrology Systems Division based in Laguna Hills, California is dedicated to delivering innovative, high-quality precision measurement solutions to industries worldwide. Our advanced metrology technologies help manufacturers achieve exceptional accuracy, reliability, and efficiency in their operations.
With a strong commitment to innovation, technical excellence, and customer satisfaction, we provide precision measurement systems and support that help businesses meet demanding quality standards.
Join Our Team as a Field Service Technician!
In this role, you'll travel to customer facilities to install, maintain, calibrate, troubleshoot, and repair advanced metrology equipment.

You'll work with vision, optical, force measurement, and other precision measurement technologies while helping customers get the most out of their equipment.

You'll work with cutting-edge vision, optical, force measurement, and other metrology technologies while providing exceptional technical support and customer training.
What You'll Do:

• Install, set up, calibrate, and validate advanced precision measurement equipment at customer facilities.
• Perform preventive maintenance, diagnose equipment issues, and complete necessary repairs.
• Troubleshoot mechanical, electrical, software, and application-related problems.
• Provide on-site and remote technical assistance to customers.
• Train customers on equipment operation, software functionality, and best practices.
• Complete accurate service reports, expense reports, time records, and technical documentation.
• Maintain company tools, testing equipment, and assigned service inventory.
• Collaborate with Sales, Engineering, Product Specialists, and distributors to resolve technical issues and improve customer satisfaction.
• Support trade shows, product demonstrations, and technical training events as needed.
• Identify opportunities for equipment upgrades, retrofits, and replacements.
• Follow company safety, quality, cybersecurity, and customer-site requirements.

• Strong mechanical and electrical troubleshooting skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to understand technical documentation, schematics, and service manuals.
• Strong interpersonal, communication, and customer-service skills.
• Self-motivated individuals who are comfortable working independently and managing multiple priorities.
• Ability to adapt to different customer environments, equipment, and technical challenges.
• A commitment to delivering reliable technical service and maintaining positive customer relationships.

• Experience with vision systems, optical comparators, coordinate measuring machines (CMMs), dimensional metrology, or force measurement equipment.
• Previous experience servicing or calibrating precision measurement equipment.
• Familiarity with industrial automation systems, machine tools, or advanced manufacturing technology.
• Experience in customer-facing field service, technical support, or equipment installation.
• Experience providing technical training or equipment demonstrations.

• Associate degree in Electronics, Engineering Technology, Mechatronics, Industrial Technology, or a related field, or equivalent relevant technical experience.
• Hands-on technical experience working with industrial equipment, automation systems, machine tools, or precision instrumentation. Direct metrology experience is preferred but not required.
• Valid driver's license.
• Must reside in Pennsylvania, Ohio, New York, or one of the New England states (Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire, or Maine).
• Ability and willingness to travel frequently, including overnight stays.
• Availability for occasional travel outside the assigned territory, including international travel.
• Availability to work primarily Monday-Friday during…