Family Support Navigator

Posted Wednesday, August 20, 2025 at 4:00 AM

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Monday-Frinday 9am-5pm (Haitian Family Suports)

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

The Family Support program strives to achieve the goal of helping families stay together through developing families’ natural capacity to meet the needs of family members; offering additional supports such as staff resources, goods and services, and financial assistance; and enhancing the capacity of communities to value and support people with disabilities and their families. Guided by these principles and through case management and coordination, the Family Support Navigator ensures that all families are treated with dignity and respect and given opportunity to reach the goal of services provided.

This is a non-exempt position.

Supervisory Responsibilities: Position does not have supervision responsibility of staff

Essential Functions of Position:

Case Management / Coordination

• Responds to inquiries to the Family Support Center as a first responder
• Provides case management to families through the Family Support Center including assessments, short term and extended navigation services, financial allocation support and resource assistance
• Assists families in the development and implementation of Family Support Plans
• Provides training to family members utilizing intervention strategies in home/community
• Facilitates support groups for families through the Family Support Center
• Recruits and trains staff for home based services
• Oversees home based services through supervision and case management of DDS cases
• Serves as liaison between family, in home worker and DDS
• Provides assistance in locating community resources and referrals as appropriate
• Act as liaison with other service providers such as special education programs, health care providers
• Maintains documentation according to program and funding requirements
• Attends internal and external meetings as needed
• Other duties as assigned by supervisor

Qualifications:

• BA/BS in social work or related field
• Five years experience in Human Services or related field preferred
• Valid driver's license required
• Use of personal vehicle needed for transportation to clients’ homes, appointments, meetings and to perform varied work duties as needed
• Use of personal cellular telephone for work communication
• Bilingual in English and Spanish preferred but not required.
• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/partners.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsor ships at this time and will require candidates to be authorized to work in the United States.