Claims Specialist

Position: Claims Specialist 2025-01836

Open Until Filled

GENERAL DESCRIPTION:

The Wyoming Department of Workforce Services, Unemployment Insurance Program, is seeking a Claims Specialist to provide accurate information and high-quality services that promote the economic security of customers. This Claims Specialist will process all types of Unemployment Insurance claims filed with the State of Wyoming via telephone or the Internet. This position will be responsible for acquiring and analyzing all necessary information to determine the eligibility of unemployment claims.This

position is office-based only. There are no telework or remote work options.

In addition to compensation, employment at the Department of Workforce Services provides the following:

• Culture of public service and a commitment to work/life balance
• Eligibility for Public Service Student Loan Forgiveness
• Health, Dental, and Vision Insurance
• State Retirement plan and additional savings opportunities
• Paid vacation, sick leave, and holidays
• For additional information regarding the benefits package, please visit Benefit Information

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Human Resources Contact:

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Acquires, analyzes, and processes claims.
• Participates in special development and design projects.
• Prepares all documentation for the claim.
• Adjudicates non-separation and non-countable issues when detected in claims taking.
• Conducts fact-finding investigations with claimants and employers over the phone and through written correspondence.
• Research wages in other states to ensure claimants receive all benefits they are eligible for.
• Advises claimants on filing bi-weekly claims and on eligibility requirements.
• Identifies discrepancies and potential issues on claims.
• Prepares documents related to specific issues and routes appropriately.
• Applies unemployment laws, statutes, rules, and regulations in making decisions.

PREFERENCES:

Preference may be given to those with Customer Service experience.
Preference may be given to those with Microsoft Excel and Microsoft Word experience.

Preference may be given to those with Spanish as a 2nd language.

Preference may be given to those with knowledge of unemployment laws and statutes.

KNOWLEDGE:

• Skills to deliver excellent customer service.
• Computer skills, specifically typing with a 10-key.
• Ability to effectively communicate with others.
• Knowledge of applicable unemployment laws, rules, regulations, and/or policies and procedures
• Skills in maintaining perspective with angry and upset claimants and the ability to de-escalate a situation.
• Skills in managing multiple duties throughout the day or week.
• Decision-making skills.
• Ability to balance multiple tasks, working independently and as a team member, as well as working with the public in sometimes difficult situations.
• Ability to conduct interviews of claimants and employers using the skills in oral and written communication.

MINIMUM QUALIFICATIONS:

Education:

Bachelor's Degree

Experience:

0-1 year of progressive work experience (typically in Benefits and Eligibility)

OR

Education & Experience Substitution:

3-4 years of progressive work experience (typically in Benefits and Eligibility)

Certificates, Licenses, Registrations:

None

NOTES:

• This position is in the office only. There are no telework or remote work options.
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
• Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
• Offers of employment will be contingent upon the successful completion of a background check.
• For the Veteran's preference consideration, supporting documentation must accompany your application.
• FLSA:
  
  Non-Exempt

053-Department of Workforce Services - Administration - Unemployment Insurance

Clickhere to view the State of Wyoming Classification and Pay Structure.

URL:

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

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