Case Manager

Job Description: Full-time (40 hours/week) position starting at $26.22 – $29.17/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program
• Room for advancement

The Housing and Essential Needs (HEN) program at Catholic Community Services (CCS) provides rent and utility assistance, bus passes, and essential needs products to disabled adults who are experiencing housing instability. Over 4,000 people are currently being served by HEN King County through a staff of 50, with dozens of new people added onto a rental interest list every week. The program has Rental Assistance and Homeless Services case management teams, a team of resource specialists that respond to the HEN Resource Line, an ORCA Lift program that provides free annual bus passes, and an Essential Needs team that creates hundreds of health & hygiene bags each month.

The program operates out of the Randolph Carter Center (RCC) and Phoenix Center (Phoenix) in central Seattle as well as two CCS family centers in Kent and Federal Way. HEN is a statewide program, and eligibility is determined through DSHS. CCS has contracted with King County to deliver the services.

HEN Case Managers work with housed and unhoused adults to help them obtain and maintain stable housing during challenging times in their lives. They are part of either the Rental Assistance or Homeless Services team and are responsible for all aspects of participant services such as intakes and goal setting, working with landlords and paying rents, and maintaining accurate records in the Homeless Management Information System (HMIS).

They work in partnership with other HEN teams to provide overall excellent customer service and support for our shared program participants. Case Managers work with HEN program participants who often have challenges related to physical health, mental health, or substance use, and often are elderly or speak a language other than English. They also work with a diverse team of staff who are based out of four locations throughout King County.

Strong candidates must have patience, and the comfort and ability to communicate effectively both in person and remotely to a variety of people. They must also be able to work well independently with little supervision. This position allows for one remote work day per week.

• Meet with participants to conduct program intakes and assessments, obtain consents, and inform them of the program’s policies.
• Develop participant‑led action plans for housing stability that covers the following life domains: income/employment, health, and housing.
• Refer to supportive housing and employment programs as relevant
• Gather housing and other relevant documentation and input data into the local HMIS system.
• Routinely verify participant eligibility through an online Benefit Verification System.
• Prepare rent, arrears, and utility bill payments.
• Distribute Essential Need items (hygiene/cleaning) and arrange for free ORCA passes.
• Schedule follow up meetings with participants to work on housing stability plan goals, and as necessary to help support participants with (primarily housing‑related) needs.
• Assist participants in navigating housing‑related communications with landlords as well as through an eviction process.
• Communicate with participants if they do not or no longer qualify for assistance.
• Develop relationships with in‑house resources and community partners and refer participants to other services as needed, such as for legal assistance.
• Assist with the set up and distribution of a weekly essential needs bank.
• Follow guidelines on confidentiality rights of participants and respect their privacy.
• Engage language line assistance to support participants who speak languages other than English.

• Follow program policies and procedures, and ensure data security is…