Case Worker​/Promotor

Case Worker/Promotora Job Description

Healthy Outcomes through Prevention & Early Support (HOPES) Program

Full-Time Hourly Position

Starting at $17 per hour

The Case Worker/Promotora will serve as a key navigator for families, providing personalized support and connecting them to necessary resources and services. By conducting home-based safety visits, facilitating stress management activities, and offering crisis de‑escalation, the Case Worker/Promotora will help address family needs and reduce barriers to accessing care. The role includes outreach to engage families, promote community partnerships, and provide essential services while ensuring families receive continued support and safety response when needed.

Through these efforts, this role will strengthen family resilience, reduce risks, and support families at risk of child maltreatment. The scope of work is subject to change as needed to ensure all projects are completed. Likewise, complementary changes may be made to projects or individual goals and employee expectations based on agency/management strategic goals. All Center for Children team members are expected to be collegial and collaborative, mutually supportive, and focused on excellent services to clients, fidelity to program models, and ethical provision of services.

• Conduct intake assessments, provide referrals, and administer support services, including basic need distribution.
• Fulfill the role of Case Worker/Promotora, including providing direct support, managing cases, and ensuring family needs are addressed effectively.
• Cross‑train in Parent Cafés, Mobility Mentoring, Circle of Security, and outreach or other services and modalities needed to complete services.
• Provide parent navigation, support existing parents with home‑based attention/safety visits, and administer basic needs.
• Serve as a key navigator for families, providing personalized support and connecting them to necessary resources and services.
• Employ EMPath Mobility Mentoring and other evidence‑based models to empower families.
• Respond to safety concerns involving enrolled families and collaborate with providers to address these issues.
• Provide safety response for any enrolled family when concerns are noted about any provider.
• Advocate for families by connecting them with resources and opportunities to overcome challenges, including legal aid, housing, job assistance, substance use treatment, food banks, education, and medical care.
• Reduce social isolation by offering emotional support, crisis de‑escalation, and resource navigation to meet urgent family needs.
• Re‑engage families in services following a lapse through calls or in‑home visits and assist with enrollment paperwork.
• Facilitate group activities and programs to strengthen caregiver connections and build family resilience.
• Assess family needs, identify barriers, and provide assistance to access resources and services.
• Provide basic needs and materials to families, including incentives like gas or grocery gift cards, childcare cost coverage, and transportation assistance.
• Conduct stress‑buster activities in homes or at the office.
• Host workshops and coordinate events at the Family Resource Center for families.
• Conduct outreach to recruit families and community partners through health fairs, presentations, and marketing campaigns.
• Travel to neighborhoods where there is a need to set up mobile Family Resource Center (FRC) days and partner with local organizations to deliver services.
• Build and maintain positive relationships with families, community leaders, and organizations.
• Visit family homes with flexibility and an open mind to listen and provide support.
• Document services accurately to ensure compliance with program and funder requirements.
• Conduct quality assurance checks and assist in preparing reports and evaluations.
• Maintain data integrity through consistent and accurate entry.
• Participate in ongoing program planning, monitoring, and evaluation.
• Collaborate with the supervisor and team members to align efforts with program goals.
• Participate in the Performance and Quality Improvement process to ensure program fidelity and meet…